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Our Customers Say....Here are just a few of the many letters and emails we've received from our satisfied customers. Thanks to all who took the time to write. The Machine is a Rocket Full Treatment
Ashton, Thanks for letting me pass this on to you. As you know I have a 2008 K1200GT which now has 24,500 miles on the clock. I purchased it March 20, 2008 and had you folk add a Garmin Zumo 550 mounting, an RCU shelf for my XM receiver, PIAA driving lights, and a 49 liter top case. The machine is a rocket and I have ridden an IBA SaddleSore 1000, SaddleSore 2000, and this past weekend I believe we qualify to apply for IBA BunBurner awards. Please use what you need from the message in your posting at Bob’s. All the staff at Bob’s are great and you take great care of me and my cycle. Pre-ride message and info ------------------------------------------------ I'll be participating in the Mason Dixon 20-20 Endurance Rally this weekend. It is a fund raiser for the Johns Hopkins Children's Center. I think the fund raising is just a ruse – I think the long distance motorcycle riders will find any excuse to drive in a circle – but it is a good cause.
The route takes me a planned 1576 miles with an expected on-road time of 26hr 55 min The rally runs from 5am Saturday - 3pm Sunday, but you receive penalty points for arriving after 2pm Sunday so I plan to be done by 2pm! Somewhere in there is a mandatory 3 hr rest period so I have 3 hrs to spare to make it to the finish line on time (getting gas, bio breaks, eating,…)-- no sweat! Wish me good weather, good roads, and polite holiday weekend car drivers! Post-ride message and info ------------------------------------------------ I am back from my endurance ride! I rode the route I planned. During the rally I have: driven 1615 miles, driven 29 hours, comfortably slept on my motorcycle under an awning at a Sheets to get cover from the rain, seen live turkeys and many live deer, seen lots of unfortunately dead animals, including a small black bear, eaten 6 protein bars, drank 6 high-protein ensures, worn my summer gear, my winter heated gear, my rain gear, and have caused the passing of what seems like inches of insects now stuck to my cycle, my helmet, and my motor clothes. Saturday I drove from 5:20am until about half-past midnight. Sunday I drove from 3:30am to 1:35 pm. Whew! I scored 2668 points and was 31st out of 63 riders. I was the top finishing new-to-rally driving participant! The top riders had scores of 3530-38003 points – I have no idea how they did that… I was adopted by the rally staff early on as a problem child – I didn’t pre-register, I drove off initially with my waiver forms not turned in, I left my cell phone at a friend’s home, and most importantly I left my rally flag at a monument mid-day Saturday and didn’t notice it missing until Saturday near sundown. I followed the rules when you lose your flag – all pictures have to have you and the item to be photographed in the same image, which was interesting to do! I got an award for the highest scoring person that never rode in a rally before and a gag award for losing my flag. My cycle gets a tune up and new tires Tuesday so it is getting the care it needs after hauling me safely and swiftly around the country and serving as a fold-out bed. John E. Boon, Jr. Gorgeous Machine
Peter Nevins
Vintage
Ernesto Bächtold Thanks for a great GS Day Dear Bob, Thanks for a great GS day last Saturday. I had a blast and particularly enjoyed spending the better part of the day at "Bob's BMW". I also enjoyed the talks by Annette and Jim Ford. On Saturday I picked up my R1150RT that was in for a major service. I appreciated your service folks (Erik, John and Darryl) and you taking the time to discuss "Bob's" philosophy and practices to provide the most reliable safe ride one can expect. I also wanted to say how much I have appreciated Howard's expertise/advice and help in identifying riding gear that has significantly improved my riding enjoyment and safety. Your staff and colleagues are terrific. I'm looking forward to my next visit and the next event! Kind regards, Keith McKenney You are the best in quality atta-girl Dear Mr. Henig, All too infrequently do I get to compliment an employee for her good customer service, but now's my chance! I called your parts line on Friday, February 18, and placed a fork seal order with Renee. Besides being You need to know that Renee later took the trouble to talk with one of the mechanics about my fork seal experience, and she called me back Saturday, Feb. 19th, with the technical advice she had learned. This is Sincerely, Bob Uhr #1 reason why I'll be back Bob, Take care, Speedy Delivery I have been buying and ordering parts from you since you were" bobs used motorcycle parts". Once again you have amazed me with your speedy delivery and assortment of parts in house. As a 30 year bmw rider and lover of My 15 month old putting your coffee cup to good use!  Bob,
Thank you for your call Friday, I love the 2001 Phoenix that I picked up. Sorry I wasn't able to meet you when I picked up the bike. Here's a picture of my 15 month old putting your coffee cup to good use! Regards, Thanks to the Service Department  Hi Bob,Just wanted to say a BIG thanks to Darrell, John, and Sean for the recent service visit on my 1981 R80GS. I was picking up the GS from your shop this weekend and discovered I had left my rainsuit at a friend's house back in Annapolis. I had a 200 mile ride to my home in western PA. Although there was a light mist and chance of rain, the weather was in the mid 50's and my wife said the weather was dry at home. I thought I would be "tough" and ride just wearing jeans and my leather coat. John offered to check for an extra rainsuit but I said I would be ok. Then as I was getting ready to leave, Sean noticed my attire and said he had a spare rainsuit as well. Moral of the story: I took Sean's extra rainsuit - the light mist turned into a cold drizzle the whole home save for the last 10 miles of dry weather on the final leg home - I am VERY glad your service staff "twisted my arm" to be sensible!  Thanks again, Mark Sliwa 1981 R80GS P.S Attached a few pics of the GS in its natural habitat as well as plug by Peter Egan of a trip I took on it - I have previously shared these with your service staff. P.S.P.S. I'll be mailing Sean's suit back or be bringing it in about 800 miles when I get the bike's cyl heads retorqued.
Bottom line; great bike, great place, great folks, super experience.... Hi Bob, Joel Talka here from New Jersey. You called me earlier this week (Monday I think) to chat about the bike which I took delivery of this last Saturday. The bike was the 2006 K1200LT in Ocean Blue.. the one with only 3700 miles on it (i.e. new!!). I just wanted to let you know that I am extremely satisfied with the bike (I actually LOVE it) as I am with the service of your staff members Charlie Goss and Robbii. They both went way out of their way to make this transaction easy for me. I worked with Charlie for about a week to put the whole thing together... he is a great guy and a real asset to your organization. While I did not get a chance to meet Robbii, she was on top of all the paperwork and has made the transaction truly "painless"... Hats off to the both of them. You have a great place. This was the first time I was to your location but I have been reading about you folks for years in BMW Owners News. I just wish you were a bit closer so I could get down there more often... back and forth is a decent day trip. I have the package of goodies which you were generous enough to provide... I'm writing with your pen as fast as I can so as to create an excuse to pop back in soon. Bottom line; great bike, great place, great folks, super experience.... All the best, Joel Talka Excellent Customer Service and Selection This message is one to share my thanks for the excellent customer service received today at Bob's, and the excellent selection. The economy is much better now. :-) Also, please direct the following to James Abrashoff who helped me with my purchases. Upon arriving home, and trying my jacket with my bike, I found the jacket to be a little small, and I would like to exchange it for the I'm not sure if you have it in stock, but hopefully you can have it in by the time I come up. Thanks a million, Arthur Fuller Thank you again for all your time and attention on this deal, it was a great buying experience!!! You folks have a wonderful place there... it could certainly be a day trip destination for me, at least during the summer months. I made it home in good time, never stopped other than to pay the tolls ($17.00 round trip!, just like New York) The bike ran like a watch.. took me a couple of miles to get the "LT" feel back, but I am there! Seriously, please extend my thanks and sincere appreciation to the gentleman who traded in the bike. I can't tell you the care with which everything was put away and how complete everything was. Whoever had this bike took really great care of it!! You don't see such care often enough these days! From my point of view, this was an outstanding deal!!! Included in the side bags (and advertised on the web with this bike) was a complete set of Kathy's bags, a BMW lube kit, all the miscellaneous , a spare helmet, tank Now, I would like to send some stuff back to you so you can give it to another customer as part of an LT deal... I now have two (heavy duty) bike covers, so I will send you one.. I will also send you the tank bag (I will That's about it.. I went back and checked... The last K1200LT which I (foolishly) gave up was a 2006 as well. I wanted the Ocean Blue but the dealer here in NJ could only come up with Grey.... so I settled. Now I am Be well young man and thanks again for everything... Say hi to Bob, I look forward to meeting him when my pen runs dry! #1 dealer in the world Bob, Thank you for the high quality X Moto hat you sent me. Best Marketing idea ever! Of all the junk one receives in the mail, it was excellent getting a hat I wear everyday. And I comment to anyone that will listen that you are #1 dealer in world. Thanks, Charlie No-pressure sales staff Carter, Ashton, Bob, and everyone else: Thanks again for your help Saturday. I think there’s a reasonable chance I now hold the record for coldest ride-away delivery – it was 19 degrees according to the bike and a local bank. Only when I got home did I realize that in focusing on learning the new wet clutch, I had forgotten to plug in my Aerostitch liner! Reduced weather protection, one of my greatest fears about the RT-to-GT switch, has been pretty much blown away. All I need to worry about now is getting that traffic lawyer on retainer. I’m almost equidistant to Battley, Morton's, and Bob's: I bought my second bike from you guys for the same reason I bought the RT: no-pressure sales staff (“here, take the keys!”), excellent one-brand service department (“Yeah, we can move your RT’s fuel filter outside of the tank, that sounds fun.”), and unique programs other dealerships don’t even try to match (free-for-all Saturday service, with loaner bikes to the early birds!) While my helmet replacement ultimately wound up costing ever-so-slightly more than I had planned, I am, as always, glad I stopped by Bob’s. Thanks again, --Matt Merry Christmas... and who says bike season is over!  Hi Karl and Bob!As you see below bike season is alive and well in Red Deer Alberta, at least for K-bikers, we rock! Anyone up for a motorcycle camping trip? Thanks for the great service this year. Best wishes of the season. Norm
I want to thank everyone Bob, Charlie and Company, I want to thank everyone who helped with my new K1200S, though it was a bit over whelming with all the festivities that was happening on Saturday, we did happen to return home just in time before the next ice storm... Regards, Clay Owen p.s. sure glad my wife brought her car with all the gifts that we won! Cool Stuff I bought this PinLock face shield for my new Shoei helmet at Bob's for my trip to Florida. Man, I was in cold stuff, rainy stuff and this really works, no fog!!!!!!!!!!!!!!!!!!!!!! The only thing that will fog are your glasses, so take them off. I had a good trip. Heated clothing and rain gear worked perfectly, toasty! Check out this PinLock site, it works! Jake GTT (Gone To Texas) Ray lives about 70 miles outside of Houston, he bought this GT completely sight unseen. Ray will be flying up later this Spring to spend the day/weekend with us here at the shop, because he's feeling as if, "he hasn't gotten all the Bob's experience yet."
Dear Karl, I bought the 1200LT in April with 6.5 k miles, i'm now close to 11 K. wife and i rode the bike to NH in mid oct to see the foliage and some friends, had a great time ! weather was near perfect for most of the trip...1 day of rain. I wasn't totally sure of my purchase since i've been a loyal honda guy for many years, but i'm real happy about the purchase! Greg Spencer You guys set the standard! Thanks Carter!! I only wish your shop was closer to me. You guys set the standard! Wishing everyone a Happy Thanksgiving! Bob Excellent article on Bob's BMW Magic Finding my dream bike I want to Thank Bob's BMW for being extremely helpful in finding my dream bike within my price range. From a recent BMW Customer Satisfaction Survey Every time the experience is great I believe this is my third bike purchased at Bob's and from Carter. Every time the experience is great. I have and will continue to bring my friends there for their BMWs. Thanks! David Rice First class operation! Karl W. was professional and responsive to my many emails and requests. First class operation! Karl F, Muller This is where I wish I had bought my first bike Seven months ago I purchased an F800ST from another dealership. The only thing I did right that day was buying a BMW. On October 4 2008 I did the right thing once again, this time I did it at Bob's BMW. This is where I made the connection between the dealer and true customer satisfaction. This is where I wish I had bought my first bike. I am proudly one of Bob's family members. Not after buying the bike but before. The first time I walked in Bob's BMW I felt welcome. I chose Bob's for the first service of my F800ST and then everything it needed afterwards. Bob's family members and he, himself, made the decision easy to where I was going to buy my next bike. Thank you Bob and all your family members at your dealership, I am looking forward to a long and enjoyable future with you. Dante De Palma Jr Second most wonderful experience of my life Buying the 2009 HP2 Sport from Bob's BMW was the second most wonderful experience of my life ... from being picked up at BWI by Bob in his sidecar rig, to the first glimpse of the machine, to experiencing the "Bob's BMW Experience," to then riding the machine from Jessup to NYC, half in daylight, half at night. I will never forget how the bike looked, felt, handled, and even smelled! Additionally, this motorcycle has given me an appreciation for the travails of a woman with a spectacular rack - everybody, but everybody, stares unapologetically, dreaming their own sensual dreams. Thank you Bob, thank you Suzanne, thank you everybody at Bob's, thank you BMW ... thank you all for providing me with a motorcycle that could easily spend the rest of its' life in the permanent collection of the Museum of Modern Art. This motorcycle is so far beyond my dreams and expectations that I still can't believe it, but I look eagerly forward to riding and savoring it for many, many years to come. Subject: What a fantastic birthday! Just got back from a short ride and don't think I'll be able to sleep from the excitement. The F650GS is so much fun. The suspension is great, the steering is very responsive (I believe it can turn on a dime and give you There are a few things I'll have to get used to - the clutch is a lot more stiff than the F800ST and the kickstand has a mind of it's own which I don't quite understand yet - but I love the fact it is so substantial! I want to thank you both for being so terrific. I can't say enough about your professionalism and your enthusiasm. Carter, I figure I wrote you about 64 e-mails to which you always responded promptly with not just And Robbii, you are incredibly efficient, and the nicest person in finance I've ever dealt with. Thank you both so very much! What a great way to turn 29! - Lesley I’m really glad I let you twist my arm Bob & Ash: (As I’ve re-written this over time, I can tell you it’s going to cover a lot of ground…) J I just want to say, I’m really glad I let you twist my arm (yeah, right, like I wasn’t ¾ of the way there when I walked in…) to buy my RT from you. Every time I come over and see what you’re doing for the BMW community, and visit with friends and acquaintances whom I’ve met at the shop—not to mention your staff—or in BMWBMW, not to mention all the coupons I get from you, that really make me see that it was the right place for me to purchase from. (Now if we can just get BMWBMW to part with some of its cash for charitable purposes!) Mind you, I still feel guilty—after all, I’m Jewish, is there some other way to feel?—when I go to the original dealership, because it was their offer that got things going, but I’m finally coming to the realization that they’re an HD dealership with some other marquees as side businesses. I never see them doing anything, really, that addresses anyone but their HD customers. Of course that’s a shame, but…….. One of the big reasons I purchased from you—not to mention the rather outstanding price—was because of your outstanding service department. I continue to look forward to having my bike serviced by your staff. A few years ago, I took my RTP over to another dealership for a cylinder base gasket oil leak and a failed windshield relay. They failed to fix both problems and eventually, I came to you, and it was done. About 6 months ago a MOT (member of the Tribe) complained to me that another dealership couldn’t/wouldn’t install a set of Priority Lights, insisting that they needed a fuse panel—to avoid the CANBus—because that’s what the instructions said. As we all know, sometimes the instructions are just plain wrong. I installed them for him in less than 1 hour! I know that sometimes you need “Bob’s Ambassadors”, (I had a long talk with Lisa today, after the raffle) and I just want you to know that if you need additional assistance, ask. Maybe I’ll be available! See you both soon. Henry Winokur OFF the Charts Again the quality of service from Bob's, has been off the charts. Thanks goes out to all of Bob's BMW Team who made the purchase of my F800GS so effortless. Especially Ashton, Carter*, and Robbie and also the rest of the supporting cast that makes up Bob's Team. You guys and gals are the best. Fred Oppido *Carter received a perfect 100 from Fred on his CSI from BMW survey. BOB'S BMW gets an A++ Ashton Menefee and Carter Melbourne are a great sales team and have wonderful people skills which kept me coming back to Bob's BMW over the six months it took for my BMW F800 GS to arrive. I took my first test ride in March and was hopeful that the new BMW650GS would arrive in May which I originally attended to buy to carry out an adventure through North Eastern Canada in August. I visited Honda and Kawasaki dealerships and I was amazed at the difference in salesmanship. BOB'S BMW gets an A++. I look forward to being part of the BMW Family. Great dealership and great service. Best on East Coast I KNOW I BOUGHT ONE IN 3/15/08 THE G650X - THEN I SAW THE F800GS. I WANT IT BAD - THE BIKE IS HOT AND GOOD LOOKING. THE STAFF AT IS THE BEST AT ON THE EAST COAST AND YOU WILL BE AN THE BEST HANDS AT BOBS BMW MOTORCYCLE SHOP. New Sweden Rally Door Prize Hi, Year: 88,02 Above and Beyond From a BMW Dealership Survey... The customer stated that the dealership went above and beyond. They treated him like an individual and that he wasn't a one time purchaser. He's going to come back again and he said everything was terrific. The Hat Karl, When I got back to RI last weekend there was a package waiting for me. I was pleasantly surprised when I opened it and found the embroidered cap. The funny thing is I never wear ball caps because I've never found one I liked. This one I like, I put it on looked in a mirror and said, "I really like this." It was a real nice touch and is very much appreciated. Now I have something to hide my 'helmet hair' when I get off the bike. Please extend my thanks to Bob too. BTW- 3,600 miles so far and I'm off on a 7 day riding spree starting Monday.-- Thanks again, and congratulations on your award! Paul Thank you!! Bob, I received the hat you sent and thank you VERY much. I'm getting back up to
speed* and loving every minute of it, *( had a bad wreck 13 years ago
that broke a 40 year love affair with 2 wheelers.) 2 Harlies-1 Norton-and
3 Honda's---NOW-I-HAVE-SOMETHING. This K's got real character--wouldn't
be surprised if it has a soul. Thanks again for the hat--and the bike.
Good Time to go to Bob's From a BMW Dealership Survey...  Very Knowledgeable From a BMW Dealership Survey... Customer stated that his salesperson Charlie Goss was great and very knowledgeable. He met Bob and was welcomed into the family and was given a coffee cup and a pen. He gave the bike a 10! Dear BMW, From a BMW Dealership Survey... Customer stated: Dear BMW, This is the second BMW I purchased from Bob's in less than 2 years. Karl and Carter were my sales people and they were top notch. Everyone was top notch and the BMW bikes are the ultimate. Low Pressure Approach Carter, I wanted to thank you for a great day today. I enjoyed the opportunity to try out all 4 bikes that I had been considering, and the low pressure approach you take to sales. Thanks for making me a good deal, and for the advice on options. I am very psyched to take delivery next Monday. Looking forward to my new ride! Best, Preston Absolutely Superb From a BMW Dealership Survey... Customer stated that this is his third new motorcycle purchased over the past 7 years from Bob's BMW. Bob's BMW is a first rate retailer and BMW Motorrad USA should be proud. His salesperson for the past two bikes was Karl Wagner and he was absolutely superb. Bob's BMW is a class act and the best motorcycle retailer he has ever dealt with, regardless of the brand. Fine Dealership Dear Bob, Ain't Statistics Grand? According to the numbers my new bike is free. If, I
commute on the bike every day of the month the savings in fuel cost verses
the fuel spent driving the truck is equal to or greater than the monthly
payment of the bike.
Bob's BMW Sets Standards Robyn, Having purchased BMW bikes in NY, Florida, and Tokyo Japan, and servicing my bikes at dealers throughout the USA and Asia, Bob's BMW has set the standard for me judge all other dealers. It is a standard that BMW corporate should be proud of, and one that would make others much more successful if matched. Here is the fleet in Florida. The riding is great here so I just have to decide on which to ride when. Thanks for all your help. Regards, Paul Kosieracki From a BMW Dealership Survey... Customer stated that everything went smoothly and he already had 1000 miles on his 2008 K1200LT. From a BMW Dealership Survey... Customer stated that Carter Melbourne and Bob's BMW was the best purchasing experience he has ever had. From a BMW Dealership Survey (and a different customer from above)... Customer stated that Carter Melbourne and Bob's BMW was the best purchasing experience he has ever had. From a BMW Dealership Survey... Customer stated that Carter Melbourne was outstanding and took all the time in the world with him and Carter didn't pressure him. He also stated that the shop is outstanding! Realize Our Dream Dear Bob, Thank you for taking time out of your busy day during the Vintage/Classic Bike Show & Shine to see me off on my used R1200GS purchase. You have done so many wonderful things for my fiance and I over the last few months to help us realize our dream of owning a pair of BMW motorcycles that I can not begin to thank you enough. A friendly hand shake and a complimentary pen to mark the occasion were an unexpected surprise, which immediately set you apart from any dealership experience that I've had before. I am always happy to cross the threshold of your store to spend time talking with your extremely knowledgeable and extraordinarily cheerful staff. The quality of customer care, which I've grown accustomed to receiving from each one of them is second to none. Thanks again for making Bob's BMW feel like a home away from home. Sincerely, Anthony Gill From a BMW Dealership Survey Customer stated that he has owned many motorcycles in his life and Karl gave him a purchasing experience he's never had. He was impressed that he could take a test ride and the staff was really wonderful. Full Treatment Karl, Picked the bike up Friday, got the full treatment from Bob, Charlie,. Robbi and Carter. I now have a very expensive key fob and pen and a very nice, relatively inexpensive R1100RT! Just wanted to thank you and everyone at Bob's for all your help and professional service. Friday wasn't a great day weather wise but I got a few miles in. Saturday was a 250 mile shakedown ride and the bike performed as expected. I'm definitely looking forward to putting more miles on it. Thanks again, Paul Craven From a BMW Dealership Survey Customer stated that this is the best bike he's ever owned (2008 BMW K1200S). Karl was excellent. He kept him updated with emails regarding transport and location of the bike and it was ordered off of the assembly line. The whole process was very easy and he likes the BMW web site. Thumbs up to Bobs BMW Just in case anyone is interested I thought I would let you know about a good experience I had today I had inquired with Bobs BMW about one of their Olympia Airglide jackets they have on sale (http://www.bobsbmw.com/apparel/Olympia_Sale.html), however they didn't have any men's jackets left, only women's. I asked him the price on the Airglide 2 jacket, and he gave me the standard MSRP price that everyone else gives, but he said that since I had called him about them and the original Airglide, he would give me 10% off, and also since they were having an open house this coming weekend, he would throw in free shipping too. It is supposed to be shipping tomorrow, and I should have it Thursday. Thanks for an Awesome Year! Bob - Today marks the 1 yr anniversary of my bringing my F650GS home. It's hard for me to believe that it's only been 1 year. So much has happened! I've made many new friends, ridden over 13,000 miles, gotten to go on some wonderful trips (Asheville, NC and Watkins Glen, NY for BMW rallies), learned more (and had fun) participating in several riding classes (Jim Ford's Rider's Workshop and Total Control), had a few spills (damn those steep driveways and muddy off-roads), had Mother Nature add her two cents (actually $1800 in repairs), and spent many fun father/daughter bonding hours riding with my dad (love getting to talk to him when we ride!). I also got to become a Bob's Ambassador - helping out at the DC IMS and Timonium. It has been a fantastic year! And your shop and staff have added to it - with great gear, awesome customer service, excellent (and quick) repairs, and being a fun destination to stop in and hang out at. This coming year is shaping up to be even better - with more trips planned (June an overnight in PA with Molly, July - WOW ride-in in Boyne Falls, MI, and a 2nd trip to USCG Academy in CT, back to Watkins Glen for Labor Day weekend, and to Vermont in September w/ Bud), more ambassador events coming up, and hopefully even more friends! I am going to mark the anniversary by taking the ERC tomorrow up at Aberdeen Proving Ground (with Mr. Mike Allen, a friend I met one Saturday at Bob's). Thanks for the memories! Sincerely, Lisa Hecker All 100's - The Highest Rating! (from BMW's Survey)  Thanks Bob, just wanted to thank you for the pleasurable buying experience at your dealership. Robyn was extremely helpful, sincere, and professional. The service dept was exceptional in scheduling and performing the break in service to meet my time line, and I left with a peace of mind that my bike was serviced well. I wish your dealership was closer to Colorado. Which brings me to the bike- an awesome machine that performed flawlessly through some nasty weather from your dealership at 1330 hrs April 3rd to my arrival in Pueblo, Colorado at 2000 hrs on April 6th. Thanks for developing a fine dealership that provides a wide range of positive attributes for the customer and community. Thanks again and continue to build and strive for higher standards. Doug Lehmer Karl is #1 Salesman in Nation  From a BMW Survey for our Service Department Customer stated that sometimes he drops his bike off without an appointment and the staff always squeeze him into their busy schedule. He said it is a pleasure to visit Bob's for any reason and service is high among them. From a BMW Survey Customer stated that the experience was outstanding in all aspects! From a BMW Survey Customer stated that the outstanding retailer was recommended by several people. He said they exceeded his expectations and they were attentive. He said they followed up with emails and phone calls to see how things were going. From a BMW Survey Customer stated that Bob's is hands down the best, friendliest, most professional motorcycle shop he has ever been to. He just bought his fourth motorcycle and his 2nd BMW and his loyalty is as much to Bob's as it is to BMW. Bob's has been my Blessing Bob's has my blessing. If nobody remembers my story over there, I came down from NJ on my 1974 R90/6 last summer and wanted to buy a braided brake line, and have it installed if possible. They told me all the techs were super-busy and about to go home anyway. Then a lady offered me a test drive on a new R1200RT, so I of course took it. When I came back, the nice techs (stayed after hours) and were buttoning up my R90/6 with the new brake line! It was that type of service that makes me wish I lived near Bob's!" MKL Wish I had a Dealer that Good I dealt with Bob's once, and only once. I was down in Maryland on a trip and needed some help with my Airhead. Without getting into the long story, I'll just say it was by far THE best experience I've ever had at any motorcycle or car dealer, ever. I only wish I had a dealer that good local to me in NJ. MKL
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