This is Paul Encarnacion taking delivery of his 2011 BMW R1200R. Carter took Paul through the entire Bob's customer delivery process, which includes demonstrating top case installation, oil level check and other items specific to ownership and care of this R1200RT. We also review regular maintenance schedules, available options and accessories, and operation of the motorcycle.
Carter received this letter from Paul:
Hey Carter,
Just wanted to thank you for helping me get my new 2011 BMW R 1200 RT.
It was such a pleasure working with you and so nice to have such a professional, well stocked dealership in Bob's BMW, both in terms of bike inventory and a full range of accessories and supplies. In this day and age of internet online sales, it's great to have access to a dealership with physical inventory on hand that you can see, touch, and kick the tires. The demo ride convinced me to get the R 1200 RT instead of the F 800 ST, so that is a great thing that you provide the opportunity to try out different bikes. I really don't see how other dealerships and bike brands can get away with not offering that service.
Say Hi to Bob, and I will certainly see you guys again when I take the bike in for the 600 mile service and check out more accessories!
Thanks again, and best regards,
Paul
Stan Jones gets to see his new S1000RR (This is Stan's first bike) being uncrated!
Congratulations on your new 2011 BMW S1000RR!
