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Our Customers Say....Here are just a few of the many
letters and emails we've received from our satisfied customers. Thanks
to all who took the time to write. The Machine is a Rocket Thanks guys for your outstanding service and suggestions today. The foam grips are awesome and I had no buzziness for the long drive home. I got the clutch down as well as the alarm. So I'm a happy camper! Once again, Bob has a lifetime and loyal customer! Make sure you thank Eric, James and the others whom I failed to thank personally. See you guys at 600 miles. Jo Gordon Everyone Loves Bob's BMW  I've been to four BMW rallies this year, always wearing my Bob's BMW T shirt. You know what.......everyone loves Bob's BMW that has been there or used your services! Bruce Mills Bob’s BMW is a Special Place Bob, Kathy and I have just returned from a vacation in Florida and Arizona. In addition we have toured in Europe over the last several years. In the course of our travels, I have visited several BMW dealerships. During these visits, I have been reminded of the differences between them and Bob’s BMW. Specifically, Bob’s is large, clean, well organized, has a large selection of parts and apparel, and has that wonderful museum. But most of all Bob’s BMW has friendly, professional employees. I can only conclude that Bob’s BMW is a special place. Keep up the good work! Dave Larrabee Special Shout Out Thanks for helping get the bike turned around so quickly. Special shout out to Erik and Sean for getting it right in. Thanks – as always – for all of your help. Ashton – Bob should give you equity in that place – it wouldn’t even be close to the same without you there. Tony Message for Bob Henig - Thank you! Just got off the phone a few mins ago with a gentleman in your parts dept. I was ordering a sidestand foot for my R1150RS. Long story short, (only listed part was for a R1100RS, I thought... close enough, very similar bikes) Well, he went out into the shop with part(s) in hand to see if the part would actually fit. Tried it on a R1150RS... didn't fit. The fact that he took the time and effort to do so saved me a few bucks. However, this is secondary to the fact that someone cared enough to get-it-right which means far more to me that the money. You have good people working for you. I'm impressed. Cheers, Kelly Blair I can assure you that I will be a "Bob's Customer" for life.
Thanks again for a great experience with you and your staff. I have known your of your dealership for over 7 years and having you as a former client was torture seeing those BMW's every time I came by. I made a plan to be sitting on my own Rrad Bike within 10 years and WOW here we are early. My first ride on my new bike was befitting for Motorrad. I think it was about 35.6 degrees Saturday morning, however the ride was amazing. I am sure my friend on his Buell wishes he had heated hand grips too (he had to borrow my cold weather gloves). The F800GS is everything I could ask for in a bike and if I take care of it......my son may be riding it 10 years from now. I am looking forward to many great years of working with you guys and I can assure you that I will be a "Bob's Customer" for life. Thanks again! Sincerely, Just Can't Contain Myself! I did a post all about our new bikes today: http://appalachiantours.blogspot.com/2011/01/just-cannot-contain-myself.html. I just wanted to say thanks again. I know Mike told at least one of you that past experience with Baltimore-area motorcycle dealers left us so disenchanted that we went to Gettysburg to buy the V-Star. The whole experience at Bob's, from start to finish, has been a positive one. I'll do a post on that one of these days and will let you know when I do. Now I am anxious to get on this thing and ride! :-) Thanks again. Kathy Kirkpatrick THANKS VERY MUCH Hi Bob!  First, THANKS VERY MUCH for organizing today's most excellent bus trip to the NYC motorcycle show! Sorry you were unable to join us there! It was nice of you to surrender your seat for a customer's use.A great time was had by all! The NYC show was very well-attended and the BMW exhibit was packed! I am attaching a couple of photos I took for your interest/potential use on your website etc. as desired. I've copied my friend Frank, who drove up from Quantico, VA to accompany me on today's trip. Frank is the photographer you met; he'll be forwarding separately some group pictures you requested. For everyone who went--thanks again for putting together -another- fantastic BMW motorcycling event. All the best, Jay Willmott Great Team Effort Bob-In these days where people only want to whine, I thought that you should know what a great job all of your guys did this past Saturday. I ordered parts last week from Don - of course they had all arrived. Howard outdid himself helping Karen & I with boots/inserts/socks. I was the difficult child finding the right fit, but the result was exactly what I needed. Ashton took time with Karen when she checked out the F800GS. Mattigan ensured that it all was boxed, checked out and ready to go. All of this on Saturday when Bob's was busy with multiple customers; simply astounding. Again thanks to all, see you Sunday at the Ride for Kids. Al & Karen Browne I am still extremely happy with my R100R.  Keith Stirby purchased a very sweet, one owner 1995 R100R from Bob's earlier this year. In fact the bike he purchased was originally the last R100R off the assembly line at the time. Bob had negotiated that deal over 6 months and then set aside for the museum.In August of 1995 BMW produced 40 more for the world and then allowed Bob to buy the very last one, again. It was taken in trade at Bob's, fully serviced and prepared to meet that next special and deserving owner. Keith is officially the second owner since new when Bob's sold that example in late 1995 to the first owner. Bob's 1995 R100R Classic, officially the last 1000cc air cooled boxer to be produced and is still in the crate. It's on display in the Vintage Museum at Bob's BMW every day for everyone to enjoy. These two images were taken by Keith on a weekend trip on the Blue Ridge Parkway. Bob stated "that is one perfectly packed saddlebag for enjoying the evening after a day's ride!" Keith's note to his sales person Charlie Goss follows: Hey Charlie, Thanks for the follow up. I am still extremely happy with my R100R. If I only could get some extra time away fromwork I'd swing by. Though I don't take much time to get pictures when I'm out, I just couldn't resist when I was on the Blue Ridge Parkway. One of two trips this summer, and it was a great one. Enjoy. Thanks, Professional, well stocked dealership in Bob's BMW Hey Carter,
I've attached some pics that Telly snapped during the delivery. Thanks again, and best regards, Letter of Appreciation to Bob's BMW Hello Bob, A quick note to pass along my sincere thanks to your wonderful sales staff @ Bob’s BMW for coordinating the delivery of my new 2011 BMW K1300S. In particular I want to express my gratitude to Charlie Goss who I ‘ve dealt with off and on for two years. Charlie and Karl coordinated two back to back demo rides of a K1200GT and a K1200S in September of 2008, I was vacillating between those two bikes when word about the 1300 series came out. Charlie and I have been talking about the K1300S and GT ever since word of their release in the fall of 2008, I had a deposit on one in January of 2010, but had to retract it due to uncertainty of the job market. Charlie was happy to re-engage in conversation about a 2011 model this past Summer, which led to taking delivery of the bike on Oct. 11, 2011. From start to finish, the sales experience was a very positive one, and I look forward to being a member of the Bob’s BMW list of satisfied customers. I ‘ve CC’d a few of my motorcycling friends here to make them aware of the Bob’s BMW experience. I’m still keenly interested in seeing a “Bob’s West” become a reality, and wish you and your staff all the best wishes towards future endeavors. Sincerely, Superior customer service by Charlie Ashton, I just wanted to pass along an example of superior customer service by Charlie. After the delivery yesterday Charlie mentioned that he'd be in the Annapolis area and would meet me somewhere to drop off the center stand and my eZPass. Later I received a call from friends who made an unannounced visit to the area and invited me to meet them for dinner. I didn't have Charlie's number or I would have told him that I'd pick-up the parts later in the week. When I returned home from dinner, there was Charlie in the neighborhood with my parts. He certainly didn't have to take that extra step, especially during his off time. I just wanted to pass along how much I appreciate his gesture and how much I appreciate the outstanding job he did in closing the deal yesterday. I will gladly recommend future customers to Charlie. Bob Pecha Attention to Detail Gentlemen, I would like to thank each of the Bob’s BMW team that made my recent BMW purchase such an exceptional experience…. And that was before the ride home. The attention to detail in meeting my needs from sales to service was truly professional and absolutely friendly. It was a pleasure to meet each of you and I look forward to our future encounters. Please look me up if you come through Atlanta! The ride home was awesome. I visited DC, Monticello and towns around Ashville. The weather was beautiful, the roads were mostly clear, my bike performed flawlessly, and my mood was all smiles! Thanks guys! John Elvin Karen and I spent a week riding with a retired colleague and friend of mine who joined us with his wife from Dallas to ride throughout GA, TN, NC and SC. Thought you would enjoy these photos taken at Deal's Gap. Notice how confident Karen was as reflected by her hands being in her lap. The bike (new 2009 K1200LT) was an absolute delight on our 2500 mile trip (all riding - no trailering!). Jim and his wife are on the 2002 LT in front of us in the picture. In fact, he had to order a brake related part from you just prior to the trip as he made the bike ready. His machine performed perfectly as well..... not a hint of smoke from his exhaust as we tackled those aggressive roads. And, if memory is correct, he has upwards of 50K on his bike. I have an appointment with your guys on the 26th for service. We already have 4200 miles on the bike! In a day were customer service seems to be non-existent, Bob's Part's Department is like a breath of fresh air. Bob should be proud. Thanks Again, Lightning Fast Service Hello Bob. I ordered a new Hella voltage regulator from your parts department yesterday on the phone. I am leaving for a week long vacation tomorrow and I really wanted to ride my R100RS to the vacation spot, but assumed that the part wouldn't arrive in time for me to make the trip. Well, guess what? It arrived today, I plugged it in and the problem is solved! Thankyou very much for your lightning fast service. I will most certainly be doing business with you in the future. Sincerely Great Service Carter! Carter, I just wanted to say thanks for the great service that you provided to Hank and myself as we took the big step to becoming BMW owners. I thought about purchasing a used bike elsewhere, but Bob's great service won me over. I know that I will have the support of your facility for the life of my bike, which is worth it's weight in gold. Plus you guys are just nice. :) Cheers, Donations to the Rally Bob,
I was the recipient of of one of those donations at the Wisconsin Dells Rally this past September. I know all too often that your kindness is not acknowledged by the people recieving the gifts and I did not want to be one of those people. Thank you do very much for the "BMW Motorcycles - The Evolution of Motorcycles" book. It is indeed a very interesting read. In this present poor economy your gift is appreciated just that much more. Thank you so much. Sincerely,  I had a great time Saturday meeting new people and Dr. FrazierThanks Bob to you and your staff. I had a great time Saturday meeting new people and Dr. Frazier. He is a lot of fun. I spent some money which should make you happy :) and had a nice ride. Although that ride back to PA. was a hot one. It had to be 120 degrees out there on 695. I was running a fast pace to keep clean air around me and made it home in record time. Scott Kauffman Bob's great service won me over I just wanted to say thanks for the great service that you provided to Hank and myself as we took the big step to becoming BMW owners. I thought about purchasing a used bike elsewhere, but Bob's great service won me over. I know that I will have the support of your facility for the life of my bike, which is worth it's weight in gold. Plus you guys are just nice. :) Cheers, Thank god for Don Mcintosh I wanted to thank you for your parts dept. because I do most of the ordering I get attitude because I am a woman never never has anyone at Bob's has treated me like I don't know what I'm talking about your staff is great we are overhauling a k12lt at this time. Thank god for Don Mcintosh he has walked me thru my orders and help by telling me little parts i might need and didn't think about. Your staff have always been helpful and fun to deal with I will not do business with anyone else as far as our 2 bmw's go just wanted you to know. Tassels Rourke A top-drawer company Karen and I returned home from work last evening to find my new embroidered LT cap in the mail.... the cap is awesome! You and your staff are simply a top-drawer company and have been a delight to work with. From our first experience last fall - working with Darryl and the service team to maintain my newly acquired 2002 LT along with your sales staff to select our riding gear - our experience has been a delight. We never felt the typical ‘sales pressure’ so often experienced, and your team continuously demonstrated a genuine interest in helping us find what we needed to optimize our safety and riding experience. Even while debating whether it made sense to trade my 02 for the new LT, I never felt pressured in any way. Carter and Ashton worked with me to achieve a deal that worked. That is a refreshing experience. The cap, pen and extra attention that you give your customers is truly a nice touch. In my view, it simply is consistent with your drive and determination to make our buying experience (and, future experiences) something that is special. Please extend a word of thanks to everyone for a very pleasant customer experience. We will see you again next week for our 600 mile service! Best regards, Thank You Hi, Bob I am Lisa Hecker's friend, the one who had the question about how to determine at what height I should have my windshield cut.... I just want to say thank you - not only for the Women's Day event and the discount on the (great fitting, well made, waterproof) gloves I bought but also for your dedication and service to the motorcycling community and in particular for taking your personal time to lead us on a ride. I want you to know I enjoyed the roads and ESPECIALLY the pace, and I was really disappointed that I had to peel off mid-ride to head home to another commitment. So, thanks! Gaby Rudderow P.S. Your suggestion worked well, BTW. I rode around with a tape line on my windshield for about a week until I had determined exactly what height would work best for me. Now that it has been cut, I am liking VERY much not having to worry about rain and am enjoying seeing pure scenery without having to look any longer through road spray, bugs, smudges, fogging up, glare, and reflections. In addition, I hardly feel any difference at all regarding wind buffeting! :) So, thanks for your advice on the subject. Thank you and everyone involved for handling the transaction so efficiently and professionally. Dear Ashton, I thought I'd take a minute and thank you and everyone involved for handling the transaction so efficiently and professionally. Over the course of my life I've dealt with many people in the motorcycle sales/service industry, and Bob's BMW is definitely above them all. I hated to sell that bike, but I know you'll find it a good home. Best for a successful riding season. Yours truly, BobsBMW.com Message for Parts - order Just a note of thanks-I ordered my gs tankbag on thrs-there it was 2 days later on my porch-thanks for the great service-there's a reason why you guys are #1! John Musial Fabulous Customer Service I called your Apparel Department on March 31, 2010 to inquire about a pair of Olympia Riding Pants. I placed the order that day, and much to my surprise, received them today (Saturday, April 1)! They're exactly what I ordered, at an excellent price, and with much quicker delivery than I expected. Thank you so much for a great shopping experience. Unfortunately, I don't remember the name of the gentleman I spoke with, but please pass on to him my thanks. Dick Young Awesome Ride!! Ashton, Just wanted to let you know that I LOVE the bike!! Although I think by the time I got home, I was getting a little car sick, if that is possible on a bike—the throttle is a tad sensitive compared to what I was used to. I’m hoping either I or it gets used to the other. Thank you so much for not treating me different because I’m “a girl” and feeling a little nervous riding a brand new bike off of your lot. I felt like I was treated like anyone else buying a bike regardless of gender. You helped make this purchase a great experience. You ROCK!! Have a great weekend and hope you can get out and enjoy the nice weather on your bike. We plan on doing so. Chris Crawford-Lloyd Thanks for a wonderful purchasing experience Bob,
Sincerely, An extra "thank you" Carter, Sincerely, Message for Bob Henig - thanks again I have been buying and ordering parts from you since you were" bobs used motorcycle parts". and once again you have amazed me with your speedy delivery and assortment of parts in house as a 30 year BMW rider and lover of airheads I have 7 from /2s to /7s. I only wish we had a dealer like you folks here in Colorado. You are and will continue to be my one stop shop for service advise and parts thanks so much. bob "beemer" laedke 1st snow customer on an RT!!!  Francisco Valentine bought his RT from Carter about 2 weeks ago. He is on his way to Memphis, then Greenville, then Florida over the next two weeks. His eyebrows shot up when I told him Memphis was 14 hours away. There's about 2 hours of daylight left. And follow-up to Florida  Here you go, Tim. I didn’t get any pics in New Orleans, but you have the rest of the trip. My wife’s parents live in Orlando, FL. and I went through Greenville, SC and New Orleans, LA to get there. This was the base for the mini trips to Panama City, FL, Clearwater, FL, and Key West, FL. I covered 5,060 miles in two weeks. I submitted my trip back home on January 4, 2010 to the Iron Butt Association for the SaddleSore 1000 certification. I would not have survived if it were not for the Gerbing gear. My R1200RT performed great with no problems. Cruise control is a god send. I hit 12,000 miles when I arrived to Orlando, so I had to get my service done in Orlando. I love my bike.Thanks, Cisco Motorcycle Show at the Convention Center I was at the MC show this evening. Due to the economy, it’s a shadow of its former self, and for that reason, I would recommend that unless you are getting in for free, or you want to see stuff that may not be available elsewhere, you skip it. For something that’ll probably be more fun, I’d say go to Bob’s for the uncrating/unveiling of the new S1000RR sport bike, or even better, go for a ride! Henry Congratulations Bob: I just wanted to offer my congratulations on your mention in Fred Rau's column on page 47 of the January 2010 issue of Motorcycle Consumer News. Even if Malcolm Smith Motorsports was voted #1 in Dealernews Magazine, you've always been #1 for those of us on the east coast. Thanks, and keep up the good work! Bob Williams GS Customer I own a GS because when I ride sometimes the road is just two dirt ruts. I can keep going when the road ends. I get to see bears and cross streams. I never did that before. A New Bob's Customer
Dear Bob, I would like to relay two small but important stories that demonstrate how much I appreciate your terrific staff and your business/shop. In September I had packed and loaded my 07 R1200GS (having recently had a 6K service at your shop) and was on my way from Rockville MD to Burlington VT to start what would turn into a wonderful three week 5 K mile trip through eastern Canada to ride the 'Trans Labrador' highway (some 700 miles of gravel highway) as well as Newfoundland, Nova Scotia, New Brunswick and New England before returning home. I stopped by Bob's BMW to ask Howard about waterproof gloves as he has helped me over the past year develop an appreciation for riding safety and comfort through the right choice of proper fitting high quality gear. He The other reason I stopped at Bob's BMW was to ask John Gallivan in service how I might plan for tire failure because I had been reading ride reports on the ADVrider site about the Trans Lab highway gravel causing a large number of tire failures. I have highly valued John's experience and recommendations in the past and this time was no different. He said I could take spare tires but they would not be useful if I bent a rim. He recommended I carry spare tubes and then got them for me. You can guess the outcome of this story. Ten days later in the middle of the Trans Lab Highway at the end of the day I hit three potholes in a row and bent my front alloy wheel such that the tire deflated and the bead wouldn't seat to hold air. At this point, some hundred miles from the nearest garage of any sort and the sun sinking low in the horizon, I looked down the long empty Trans Lab to see my first black bear slowing walking across the road! It was a lonely feeling. And it was getting colder. And darker. Fortunately, I was able to quickly remove the front wheel, pull of the tire, insert the tube, inflate it and I was rolling again just as the sun set. Needless to say for this BMW rider, John's experience and recommendation were very much valued this particular day. You know how important your colleagues and staff are in making your business a success but I wanted to share with you just two of the stories that I have personally experienced because you chose to have a great 'cast of knowledgeable and experienced characters' be what I believe is the strength of your business. Thank you for your effort and my hat/helmet is off to you and your colleagues at Bob's BMW! Kind regards, Keith McKenney The Ultimate Hosts Bob, We just returned from our staff meeting to hear the wonderful report of all the activities and excitement from this weekend. We heard from Kyle that you and Suzanne were the ultimate hosts at you gala event and it could not have gone better. Congratulations on this successful event. How fortunate the children and their families are to have such a wonderful pair of champions for their cause. The Pediatric Brain Tumor Foundation is most grateful for the support of the wonderful UBR event. Please pass along our gratitude to all of your staff for their support as well. Dianne Dianne S. Traynor President and Chairman of the Board Pediatric Brain Tumor Foundation Thanks, Elton for saving my head. I want to thank you very much for the great job Elton fitting fitting me for a helmet on Monday, 12 October.
The parking lot ground two silver-dollar-sized patches about a millimeter If Elton hadn't fit me so well, I might not have been here to write this letter. Thanks, Elton, for saving my head Peter Olsen I appreciate your enthusiasm! Here's the blurb that I wrote about yesterday and the photos: http://advrider.com/forums/showthread.php?t=429115&page=76 If your folks have a customer who is on a long ride or about to go on one and wants to play, just get a photo of their bike near the bush, take the bag with the egg, and post the photo on the last page of the thread above. Hopefully, we can get a LD rider to move it far away before some local grabs the thing again. If the new person wants to put something in the bag or take something out is up to them, just like in GPS games. The photo tag game rules are easy and are on the first page of the above thread. Basically, the egg has to travel by motorcycle, with a photo where it starts and stops. Bob SO glad I bought my RT from Bob’s! I just wanted to again say I’m SO glad I bought my RT from Bob’s rather than the other BMW dealer in MD. I just don’t see how they could equal the treatment and service, camaraderie and friendship that I’ve gotten from your staff—and you! Nice Job Carter! From a BMW Dealership Survey... CSI: 100.0% Customer Comments: Mr Carter Melbourne was a very friendly and knowledgeable person. I really would recommend him to other customers. Blessed are the Adventure riders...  I was enjoying a nice leisurely ride through Worthington Valley on Sunday, enjoying the balmy sunshine after a week of commuting in cold November rain. I had pulled over to get a shot of my bike in a picuresque setting and another cyclist happened by and offered to take a picture of me with my new bike. I guess the heavens were shining down upon me - literally and figuratively- as the attached shows! Maybe not the best of photos, but it says it all. Thanks Charlie and Ashton, I love my new Adventure!Cheers, Carson Dealing with John Q Public When you do a bad job for some one they tell 10 people , when you do a good job they tell 1 If your lucky. RENEE always GETS 100% she is always HAPPY and CHEERFUL "knowing full well that I am giong to need help with the part number or what it's real part name is, you know the kind of caller you don't want to get on the phone at closing time". She always remembers me and makes me glad I found BOB's BMW and RENEE, Everything is just perfict she really makes me feel like help is just one phone call away. I live in Dothan, Alabama, 90 miles from Tallahassee Fl. BMW and 180 miles from Birmingham AL. BMW. HOW MANY MILES FROM BOB"S????? BOB'S MAKES ME FEEL LIKE MY HOME TOWN SHOP RIGHT AROUND THE BLOCK. Service with a Cheerful Voice, and that absolutely attitude! The Dashing Donkeys Hi Bob,
Thank you and your team again for all your support. I've applied the decals provided and attached the pictures of the bike with them on. Hope everything is satisfactory.
Blog: http://www.thedashingdonkeys.blogspot.com/ Thanks. Awesome Autumn Riders Cap! Good morning Carter and Team, I just got into the office as was welcomed by the awesome Autumn Riders Cap! Thanks for that unexpected gift - it is much appreciated and will be worn often. I got my first AR Shirt back at the BMW Rally in Burlington, VT a few years back. They make some great customized apparel! I also appreciate the letter from you and Bob. Carter made the purchase experience extremely easy from initial quote, trade in evaluation through transaction hand off to Tim. Tim also has done a great job - even working towards getting me some Tax monies back from the State which he has managed and I should receive in the coming weeks! The experience has been very positive including the 600 mile Service which Chris really assisted with and made sure the Center Stand was installed correctly and the half day with the loaner was a breeze. I really want to thank each of you again for all your customer service and professionalism. Regards, Brian Dunn 200% Satisfied I am a new bike rider and new customer of Bob's BMW. I had been riding my 2008 K1200GT for four weeks (i.e. 360 miles). When I experienced an electrical malfunction with my brake pad indicator, I contacted the Service Department. Erik made me feel as if I was the most important customer that Bob's had. He promptly scheduled my appointment around my work schedule. I was greeted by Darryl on the day of my service. He never made me feel as if I was troubling him. He kept me informed of my repair status and explained the repair actions. These men have made a positive and lasting impression on me. Their supervisor, Chris Maloney, should be aware that I am 200% satisfied with the service that these men provided. Thank you. Russell Colston Dealership is Superb Hello Bob, Hi there. I purchased a bike from your store last Wednesday, the 12th, and I just wanted to say thank you. My salesman, Charlie, was great!! He answered every possible question that I had, and trust me, I had a lot. He was extremely courteous, but not pushy. I felt very comfortable doing business with him and I will certainly refer anyone I know to him and your store. Tim in finance was great as well, he explained everything very well and went over all of my options. I am very surprised at how comfortable the whole deal was. Your customer service at your dealership is superb. As for the bike...it's great! I absolutely love it! I'm so glad that I decided to go with this one and nothing else. I was hoping to meet you and get the "pen" from you, but you had already left for the day. I hope when I come in for service that I will get the opportunity to say thank you in person. Thank you and all of your staff for a wonderful experience!! Sincerely, I'm disappointed as well that I missed delivering the "pen" personally. So by all means please drop me an email the day before you plan to come in for your first service or any other reason. I'll do everything I can to set aside some time to meet and talk about all the fun you're having and all the fun you're going to have. I am also very pleased that you feel the way you do about everything here at Bob's that involved your purchase. Happy RT Customer
Drove 360 miles back to CT yesterday, had a blast . Thanks Again
Thanks from Lesley sent to Carter Melbourne  Thought you’d appreciate this. Wish it showed the bikes a bit better, but you get the idea. Don customized the garage just for bikes and gear. He’s not only a wonderful guy, but obviously a great carpenter! It also shows was a good salesman you are!I appreciate you dealing with all of the paperwork as Tim was out. As always, you make spending money very easy and fun! Thank you!! Thanks very much! - Lesley
Excellent Customer Service at Bob's BMW Hi Bob, First of all, I am pleased to know that there really is a Bob at Bob's BMW. I have been seeing your ads in Backroads Magazine here in NJ, and when I decided to look at Olympia Jackets and riding gear, you were the first place I called. Seeing your ad and getting your price was not really enough for me to make a buying decision from you folks, but I was fortunate enough to have your Apparel Manager, Howard Sprague get back to me to answer my questions and help me make an informed and correct choice for me and my riding; of the Olympia Viper Mesh Jacket. Howard knew the product well and felt it would be the right choice for me, and when I received the jacket in just days it was exactly as he described it. I was amazed by the fit and the quality construction which exceeded my expectations. Top notch. The only problem I had was that the jacket was so nice that my son, who just passed his licensing course, saw the jacket and loved it. My next problem was that my son just happens to take the same size jacket that I do, so I gave him the jacket. Not to worry, a quick call to Bob and he started to hook me up with a second jacket but you folks were out of stock on the model and size I needed. When Howard heard that we had a ride planned this weekend he contacted Olympia so that they could drop ship the jacket to me here in NJ and we may just get it for our weekend ride. I run a Research and Development Firm involved with work for our troops, and I truly appreciate the kind of dedication to service that Howard displayed in every interaction I had with him. He repeatedly went above and beyond to help me as a customer. I cannot tell you how refreshing that is to be treated with that level of "make your day" customer service! Hats off to you for creating the kind of climate where this kind of service thrives, and my sincere appreciation to Howard for his level of service. I have already told my wife that I want a pair of the Olympia Air Glide pants for my birthday in October, and gave her the link to your site and Howard's email address. Many thanks again to you and to Howard! Best regards, Message for Help - terrific service / thanks On our way to Johnson City the left side mirror on my son's bike ('83 R80RT) was destroyed. We checked at your booth and were told to call the store. We called-you shipped-and we had an original 83 mirror the next day (20 hours later!) for a safer ride home. (Dads worry about those things) Amazing service, and we appreciate it. Thank you guys so much. Rob Sharp Lovin' my GSA
-Ed Surowiec Ashton, Thanks for letting me pass this on to you. As you know I have a 2008 K1200GT which now has 24,500 miles on the clock. I purchased it March 20, 2008 and had you folk add a Garmin Zumo 550 mounting, an RCU shelf for my XM receiver, PIAA driving lights, and a 49 liter top case. The machine is a rocket and I have ridden an IBA SaddleSore 1000, SaddleSore 2000, and this past weekend I believe we qualify to apply for IBA BunBurner awards. Please use what you need from the message in your posting at Bob’s. All the staff at Bob’s are great and you take great care of me and my cycle. Pre-ride message and info ------------------------------------------------ I'll be participating in the Mason Dixon 20-20 Endurance Rally this weekend. It is a fund raiser for the Johns Hopkins Children's Center. I think the fund raising is just a ruse – I think the long distance motorcycle riders will find any excuse to drive in a circle – but it is a good cause.
The route takes me a planned 1576 miles with an expected on-road time of 26hr 55 min The rally runs from 5am Saturday - 3pm Sunday, but you receive penalty points for arriving after 2pm Sunday so I plan to be done by 2pm! Somewhere in there is a mandatory 3 hr rest period so I have 3 hrs to spare to make it to the finish line on time (getting gas, bio breaks, eating,…)-- no sweat! Wish me good weather, good roads, and polite holiday weekend car drivers! Post-ride message and info ------------------------------------------------ I am back from my endurance ride! I rode the route I planned. During the rally I have: driven 1615 miles, driven 29 hours, comfortably slept on my motorcycle under an awning at a Sheets to get cover from the rain, seen live turkeys and many live deer, seen lots of unfortunately dead animals, including a small black bear, eaten 6 protein bars, drank 6 high-protein ensures, worn my summer gear, my winter heated gear, my rain gear, and have caused the passing of what seems like inches of insects now stuck to my cycle, my helmet, and my motor clothes. Saturday I drove from 5:20am until about half-past midnight. Sunday I drove from 3:30am to 1:35 pm. Whew! I scored 2668 points and was 31st out of 63 riders. I was the top finishing new-to-rally driving participant! The top riders had scores of 3530-38003 points – I have no idea how they did that… I was adopted by the rally staff early on as a problem child – I didn’t pre-register, I drove off initially with my waiver forms not turned in, I left my cell phone at a friend’s home, and most importantly I left my rally flag at a monument mid-day Saturday and didn’t notice it missing until Saturday near sundown. I followed the rules when you lose your flag – all pictures have to have you and the item to be photographed in the same image, which was interesting to do! I got an award for the highest scoring person that never rode in a rally before and a gag award for losing my flag. My cycle gets a tune up and new tires Tuesday so it is getting the care it needs after hauling me safely and swiftly around the country and serving as a fold-out bed. John E. Boon, Jr. Gorgeous Machine
Peter Nevins
Vintage
Ernesto Bächtold Thanks for a great GS Day Dear Bob, Thanks for a great GS day last Saturday. I had a blast and particularly enjoyed spending the better part of the day at "Bob's BMW". I also enjoyed the talks by Annette and Jim Ford. On Saturday I picked up my R1150RT that was in for a major service. I appreciated your service folks (Erik, John and Darryl) and you taking the time to discuss "Bob's" philosophy and practices to provide the most reliable safe ride one can expect. I also wanted to say how much I have appreciated Howard's expertise/advice and help in identifying riding gear that has significantly improved my riding enjoyment and safety. Your staff and colleagues are terrific. I'm looking forward to my next visit and the next event! Kind regards, Keith McKenney You are the best in quality atta-girl Dear Mr. Henig, All too infrequently do I get to compliment an employee for her good customer service, but now's my chance! I called your parts line on Friday, February 18, and placed a fork seal order with Renee. Besides being You need to know that Renee later took the trouble to talk with one of the mechanics about my fork seal experience, and she called me back Saturday, Feb. 19th, with the technical advice she had learned. This is Sincerely, #1 reason why I'll be back Bob, Take care, Speedy Delivery I have been buying and ordering parts from you since you were" bobs used motorcycle parts". Once again you have amazed me with your speedy delivery and assortment of parts in house. As a 30 year bmw rider and lover of
airheads I have 7 from /2s to /7s. I only wish we had a dealer like you folks here in Colorado. You are and will continue to be my one stop shop for service advise and parts thanks so much. My 15 month old putting your coffee cup to good use!  Bob,
Thank you for your call Friday, I love the 2001 Phoenix that I picked up. Sorry I wasn't able to meet you when I picked up the bike. Here's a picture of my 15 month old putting your coffee cup to good use! Regards, Thanks to the Service Department  Hi Bob,Just wanted to say a BIG thanks to Darrell, John, and Sean for the recent service visit on my 1981 R80GS. I was picking up the GS from your shop this weekend and discovered I had left my rainsuit at a friend's house back in Annapolis. I had a 200 mile ride to my home in western PA. Although there was a light mist and chance of rain, the weather was in the mid 50's and my wife said the weather was dry at home. I thought I would be "tough" and ride just wearing jeans and my leather coat. John offered to check for an extra rainsuit but I said I would be ok. Then as I was getting ready to leave, Sean noticed my attire and said he had a spare rainsuit as well. Moral of the story: I took Sean's extra rainsuit - the light mist turned into a cold drizzle the whole home save for the last 10 miles of dry weather on the final leg home - I am VERY glad your service staff "twisted my arm" to be sensible!  Thanks again, Mark Sliwa 1981 R80GS P.S Attached a few pics of the GS in its natural habitat as well as plug by Peter Egan of a trip I took on it - I have previously shared these with your service staff. P.S.P.S. I'll be mailing Sean's suit back or be bringing it in about 800 miles when I get the bike's cyl heads retorqued. Bottom line; great bike, great place, great folks, super experience.... Hi Bob, Joel Talka here from New Jersey. You called me earlier this week (Monday I think) to chat about the bike which I took delivery of this last Saturday. The bike was the 2006 K1200LT in Ocean Blue.. the one with only 3700 miles on it (i.e. new!!). I just wanted to let you know that I am extremely satisfied with the bike (I actually LOVE it) as I am with the service of your staff members Charlie Goss and Robbii. They both went way out of their way to make this transaction easy for me. I worked with Charlie for about a week to put the whole thing together... he is a great guy and a real asset to your organization. While I did not get a chance to meet Robbii, she was on top of all the paperwork and has made the transaction truly "painless"... Hats off to the both of them. You have a great place. This was the first time I was to your location but I have been reading about you folks for years in BMW Owners News. I just wish you were a bit closer so I could get down there more often... back and forth is a decent day trip. I have the package of goodies which you were generous enough to provide... I'm writing with your pen as fast as I can so as to create an excuse to pop back in soon. Bottom line; great bike, great place, great folks, super experience.... All the best, Joel Talka Excellent Customer Service and Selection This message is one to share my thanks for the excellent customer service received today at Bob's, and the excellent selection. The economy is much better now. :-) Also, please direct the following to James Abrashoff who helped me with my purchases. Upon arriving home, and trying my jacket with my bike, I found the jacket to be a little small, and I would like to exchange it for the I'm not sure if you have it in stock, but hopefully you can have it in by the time I come up. Thanks a million, Arthur Fuller Thank you again for all your time and attention on this deal, it was a great buying experience!!! You folks have a wonderful place there... it could certainly be a day trip destination for me, at least during the summer months. I made it home in good time, never stopped other than to pay the tolls ($17.00 round trip!, just like New York) The bike ran like a watch.. took me a couple of miles to get the "LT" feel back, but I am there! Seriously, please extend my thanks and sincere appreciation to the gentleman who traded in the bike. I can't tell you the care with which everything was put away and how complete everything was. Whoever had this bike took really great care of it!! You don't see such care often enough these days! From my point of view, this was an outstanding deal!!! Included in the side bags (and advertised on the web with this bike) was a complete set of Kathy's bags, a BMW lube kit, all the miscellaneous , a spare helmet, tank Now, I would like to send some stuff back to you so you can give it to another customer as part of an LT deal... I now have two (heavy duty) bike covers, so I will send you one.. I will also send you the tank bag (I will That's about it.. I went back and checked... The last K1200LT which I (foolishly) gave up was a 2006 as well. I wanted the Ocean Blue but the dealer here in NJ could only come up with Grey.... so I settled. Now I am Be well young man and thanks again for everything... Say hi to Bob, I look forward to meeting him when my pen runs dry! #1 dealer in the world Bob, Thank you for the high quality X Moto hat you sent me. Best Marketing idea ever! Of all the junk one receives in the mail, it was excellent getting a hat I wear everyday. And I comment to anyone that will listen that you are #1 dealer in world. Thanks, Charlie No-pressure sales staff Carter, Ashton, Bob, and everyone else: Thanks again for your help Saturday. I think there’s a reasonable chance I now hold the record for coldest ride-away delivery – it was 19 degrees according to the bike and a local bank. Only when I got home did I realize that in focusing on learning the new wet clutch, I had forgotten to plug in my Aerostitch liner! Reduced weather protection, one of my greatest fears about the RT-to-GT switch, has been pretty much blown away. All I need to worry about now is getting that traffic lawyer on retainer. I’m almost equidistant to Battley, Morton's, and Bob's: I bought my second bike from you guys for the same reason I bought the RT: no-pressure sales staff (“here, take the keys!”), excellent one-brand service department (“Yeah, we can move your RT’s fuel filter outside of the tank, that sounds fun.”), and unique programs other dealerships don’t even try to match (free-for-all Saturday service, with loaner bikes to the early birds!) While my helmet replacement ultimately wound up costing ever-so-slightly more than I had planned, I am, as always, glad I stopped by Bob’s. Thanks again, --Matt Merry Christmas... and who says bike season is over!  Hi Karl and Bob!As you see below bike season is alive and well in Red Deer Alberta, at least for K-bikers, we rock! Anyone up for a motorcycle camping trip? Thanks for the great service this year. Best wishes of the season. Norm
I want to thank everyone Bob, Charlie and Company, I want to thank everyone who helped with my new K1200S, though it was a bit over whelming with all the festivities that was happening on Saturday, we did happen to return home just in time before the next ice storm... Regards, Clay Owen p.s. sure glad my wife brought her car with all the gifts that we won! Cool Stuff I bought this PinLock face shield for my new Shoei helmet at Bob's for my trip to Florida. Man, I was in cold stuff, rainy stuff and this really works, no fog!!!!!!!!!!!!!!!!!!!!!! The only thing that will fog are your glasses, so take them off. I had a good trip. Heated clothing and rain gear worked perfectly, toasty! Check out this PinLock site, it works! Jake GTT (Gone To Texas) Ray lives about 70 miles outside of Houston, he bought this GT completely sight unseen. Ray will be flying up later this Spring to spend the day/weekend with us here at the shop, because he's feeling as if, "he hasn't gotten all the Bob's experience yet."
Dear Karl, I bought the 1200LT in April with 6.5 k miles, i'm now close to 11 K. wife and i rode the bike to NH in mid oct to see the foliage and some friends, had a great time ! weather was near perfect for most of the trip...1 day of rain. I wasn't totally sure of my purchase since i've been a loyal honda guy for many years, but i'm real happy about the purchase! Greg Spencer You guys set the standard! Thanks Carter!! I only wish your shop was closer to me. You guys set the standard! Wishing everyone a Happy Thanksgiving! Bob Excellent article on Bob's BMW Magic Finding my dream bike I want to Thank Bob's BMW for being extremely helpful in finding my dream bike within my price range. From a recent BMW Customer Satisfaction Survey Every time the experience is great I believe this is my third bike purchased at Bob's and from Carter. Every time the experience is great. I have and will continue to bring my friends there for their BMWs. Thanks! David Rice First class operation! Karl W. was professional and responsive to my many emails and requests. First class operation! Karl F. Muller This is where I wish I had bought my first bike Seven months ago I purchased an F800ST from another dealership. The only thing I did right that day was buying a BMW. On October 4 2008 I did the right thing once again, this time I did it at Bob's BMW. This is where I made the connection between the dealer and true customer satisfaction. This is where I wish I had bought my first bike. I am proudly one of Bob's family members. Not after buying the bike but before. The first time I walked in Bob's BMW I felt welcome. I chose Bob's for the first service of my F800ST and then everything it needed afterwards. Bob's family members and he, himself, made the decision easy to where I was going to buy my next bike. Thank you Bob and all your family members at your dealership, I am looking forward to a long and enjoyable future with you. Dante De Palma Jr Second most wonderful experience of my life Buying the 2009 HP2 Sport from Bob's BMW was the second most wonderful experience of my life ... from being picked up at BWI by Bob in his sidecar rig, to the first glimpse of the machine, to experiencing the "Bob's BMW Experience," to then riding the machine from Jessup to NYC, half in daylight, half at night. I will never forget how the bike looked, felt, handled, and even smelled! Additionally, this motorcycle has given me an appreciation for the travails of a woman with a spectacular rack - everybody, but everybody, stares unapologetically, dreaming their own sensual dreams. Thank you Bob, thank you Suzanne, thank you everybody at Bob's, thank you BMW ... thank you all for providing me with a motorcycle that could easily spend the rest of its' life in the permanent collection of the Museum of Modern Art. This motorcycle is so far beyond my dreams and expectations that I still can't believe it, but I look eagerly forward to riding and savoring it for many, many years to come. Subject: What a fantastic birthday! Just got back from a short ride and don't think I'll be able to sleep from the excitement. The F650GS is so much fun. The suspension is great, the steering is very responsive (I believe it can turn on a dime and give you There are a few things I'll have to get used to - the clutch is a lot more stiff than the F800ST and the kickstand has a mind of it's own which I don't quite understand yet - but I love the fact it is so substantial! I want to thank you both for being so terrific. I can't say enough about your professionalism and your enthusiasm. Carter, I figure I wrote you about 64 e-mails to which you always responded promptly with not just And Robbii, you are incredibly efficient, and the nicest person in finance I've ever dealt with. Thank you both so very much! What a great way to turn 29! - Lesley I’m really glad I let you twist my arm Bob & Ash: (As I’ve re-written this over time, I can tell you it’s going to cover a lot of ground…) J I just want to say, I’m really glad I let you twist my arm (yeah, right, like I wasn’t ¾ of the way there when I walked in…) to buy my RT from you. Every time I come over and see what you’re doing for the BMW community, and visit with friends and acquaintances whom I’ve met at the shop—not to mention your staff—or in BMWBMW, not to mention all the coupons I get from you, that really make me see that it was the right place for me to purchase from. (Now if we can just get BMWBMW to part with some of its cash for charitable purposes!) Mind you, I still feel guilty—after all, I’m Jewish, is there some other way to feel?—when I go to the original dealership, because it was their offer that got things going, but I’m finally coming to the realization that they’re an HD dealership with some other marquees as side businesses. I never see them doing anything, really, that addresses anyone but their HD customers. Of course that’s a shame, but…….. One of the big reasons I purchased from you—not to mention the rather outstanding price—was because of your outstanding service department. I continue to look forward to having my bike serviced by your staff. A few years ago, I took my RTP over to another dealership for a cylinder base gasket oil leak and a failed windshield relay. They failed to fix both problems and eventually, I came to you, and it was done. About 6 months ago a MOT (member of the Tribe) complained to me that another dealership couldn’t/wouldn’t install a set of Priority Lights, insisting that they needed a fuse panel—to avoid the CANBus—because that’s what the instructions said. As we all know, sometimes the instructions are just plain wrong. I installed them for him in less than 1 hour! I know that sometimes you need “Bob’s Ambassadors”, (I had a long talk with Lisa today, after the raffle) and I just want you to know that if you need additional assistance, ask. Maybe I’ll be available! See you both soon. Henry Winokur OFF the Charts Again the quality of service from Bob's, has been off the charts. Thanks goes out to all of Bob's BMW Team who made the purchase of my F800GS so effortless. Especially Ashton, Carter*, and Robbie and also the rest of the supporting cast that makes up Bob's Team. You guys and gals are the best. Fred Oppido *Carter received a perfect 100 from Fred on his CSI from BMW survey. BOB'S BMW gets an A++ Ashton Menefee and Carter Melbourne are a great sales team and have wonderful people skills which kept me coming back to Bob's BMW over the six months it took for my BMW F800 GS to arrive. I took my first test ride in March and was hopeful that the new BMW650GS would arrive in May which I originally attended to buy to carry out an adventure through North Eastern Canada in August. I visited Honda and Kawasaki dealerships and I was amazed at the difference in salesmanship. BOB'S BMW gets an A++. I look forward to being part of the BMW Family. Best on East Coast I KNOW I BOUGHT ONE IN 3/15/08 THE G650X - THEN I SAW THE F800GS. I WANT IT BAD - THE BIKE IS HOT AND GOOD LOOKING. THE STAFF AT IS THE BEST AT ON THE EAST COAST AND YOU WILL BE AN THE BEST HANDS AT BOBS BMW MOTORCYCLE SHOP. New Sweden Rally Door Prize Hi, Year: 88,02 Above and Beyond From a BMW Dealership Survey... The customer stated that the dealership went above and beyond. They treated him like an individual and that he wasn't a one time purchaser. He's going to come back again and he said everything was terrific. The Hat Karl, When I got back to RI last weekend there was a package waiting for me. I was pleasantly surprised when I opened it and found the embroidered cap. The funny thing is I never wear ball caps because I've never found one I liked. This one I like, I put it on looked in a mirror and said, "I really like this." It was a real nice touch and is very much appreciated. Now I have something to hide my 'helmet hair' when I get off the bike. Please extend my thanks to Bob too. BTW- 3,600 miles so far and I'm off on a 7 day riding spree starting Monday.-- Thanks again, and congratulations on your award! Paul Thank you!! Bob, I received the hat you sent and thank you VERY much. I'm getting back up to
speed* and loving every minute of it, *( had a bad wreck 13 years ago
that broke a 40 year love affair with 2 wheelers.) 2 Harlies-1 Norton-and
3 Honda's---NOW-I-HAVE-SOMETHING. This K's got real character--wouldn't
be surprised if it has a soul. Thanks again for the hat--and the bike.
Good Time to go to Bob's From a BMW Dealership Survey...  Very Knowledgeable From a BMW Dealership Survey... Customer stated that his salesperson Charlie Goss was great and very knowledgeable. He met Bob and was welcomed into the family and was given a coffee cup and a pen. He gave the bike a 10! Dear BMW, From a BMW Dealership Survey... Customer stated: Dear BMW, This is the second BMW I purchased from Bob's in less than 2 years. Karl and Carter were my sales people and they were top notch. Everyone was top notch and the BMW bikes are the ultimate. Low Pressure Approach Carter, I wanted to thank you for a great day today. I enjoyed the opportunity to try out all 4 bikes that I had been considering, and the low pressure approach you take to sales. Thanks for making me a good deal, and for the advice on options. I am very psyched to take delivery next Monday. Looking forward to my new ride! Best, Preston Absolutely Superb From a BMW Dealership Survey... Customer stated that this is his third new motorcycle purchased over the past 7 years from Bob's BMW. Bob's BMW is a first rate retailer and BMW Motorrad USA should be proud. His salesperson for the past two bikes was Karl Wagner and he was absolutely superb. Bob's BMW is a class act and the best motorcycle retailer he has ever dealt with, regardless of the brand. Fine Dealership Dear Bob, Ain't Statistics Grand? According to the numbers my new bike is free. If, I
commute on the bike every day of the month the savings in fuel cost verses
the fuel spent driving the truck is equal to or greater than the monthly
payment of the bike.
Bob's BMW Sets Standards Robyn, Having purchased BMW bikes in NY, Florida, and Tokyo Japan, and servicing my bikes at dealers throughout the USA and Asia, Bob's BMW has set the standard for me judge all other dealers. It is a standard that BMW corporate should be proud of, and one that would make others much more successful if matched. Here is the fleet in Florida. The riding is great here so I just have to decide on which to ride when. Thanks for all your help. Regards, Paul Kosieracki From a BMW Dealership Survey... Customer stated that everything went smoothly and he already had 1000 miles on his 2008 K1200LT. From a BMW Dealership Survey... Customer stated that Carter Melbourne and Bob's BMW was the best purchasing experience he has ever had. From a BMW Dealership Survey (and a different customer from above)... Customer stated that Carter Melbourne and Bob's BMW was the best purchasing experience he has ever had. From a BMW Dealership Survey... Customer stated that Carter Melbourne was outstanding and took all the time in the world with him and Carter didn't pressure him. He also stated that the shop is outstanding! Realize Our Dream Dear Bob, Thank you for taking time out of your busy day during the Vintage/Classic Bike Show & Shine to see me off on my used R1200GS purchase. You have done so many wonderful things for my fiance and I over the last few months to help us realize our dream of owning a pair of BMW motorcycles that I can not begin to thank you enough. A friendly hand shake and a complimentary pen to mark the occasion were an unexpected surprise, which immediately set you apart from any dealership experience that I've had before. I am always happy to cross the threshold of your store to spend time talking with your extremely knowledgeable and extraordinarily cheerful staff. The quality of customer care, which I've grown accustomed to receiving from each one of them is second to none. Thanks again for making Bob's BMW feel like a home away from home. Sincerely, Anthony Gill From a BMW Dealership Survey Customer stated that he has owned many motorcycles in his life and Karl gave him a purchasing experience he's never had. He was impressed that he could take a test ride and the staff was really wonderful. Full Treatment Karl, Picked the bike up Friday, got the full treatment from Bob, Charlie,. Robbi and Carter. I now have a very expensive key fob and pen and a very nice, relatively inexpensive R1100RT! Just wanted to thank you and everyone at Bob's for all your help and professional service. Friday wasn't a great day weather wise but I got a few miles in. Saturday was a 250 mile shakedown ride and the bike performed as expected. I'm definitely looking forward to putting more miles on it. Thanks again, Paul Craven From a BMW Dealership Survey Customer stated that this is the best bike he's ever owned (2008 BMW K1200S). Karl was excellent. He kept him updated with emails regarding transport and location of the bike and it was ordered off of the assembly line. The whole process was very easy and he likes the BMW web site. Thumbs up to Bobs BMW Just in case anyone is interested I thought I would let you know about a good experience I had today I had inquired with Bobs BMW about one of their Olympia Airglide jackets they have on sale (http://www.bobsbmw.com/apparel/Olympia_Sale.html), however they didn't have any men's jackets left, only women's. I asked him the price on the Airglide 2 jacket, and he gave me the standard MSRP price that everyone else gives, but he said that since I had called him about them and the original Airglide, he would give me 10% off, and also since they were having an open house this coming weekend, he would throw in free shipping too. It is supposed to be shipping tomorrow, and I should have it Thursday. Thanks for an Awesome Year! Bob - Today marks the 1 yr anniversary of my bringing my F650GS home. It's hard for me to believe that it's only been 1 year. So much has happened! I've made many new friends, ridden over 13,000 miles, gotten to go on some wonderful trips (Asheville, NC and Watkins Glen, NY for BMW rallies), learned more (and had fun) participating in several riding classes (Jim Ford's Rider's Workshop and Total Control), had a few spills (damn those steep driveways and muddy off-roads), had Mother Nature add her two cents (actually $1800 in repairs), and spent many fun father/daughter bonding hours riding with my dad (love getting to talk to him when we ride!). I also got to become a Bob's Ambassador - helping out at the DC IMS and Timonium. It has been a fantastic year! And your shop and staff have added to it - with great gear, awesome customer service, excellent (and quick) repairs, and being a fun destination to stop in and hang out at. This coming year is shaping up to be even better - with more trips planned (June an overnight in PA with Molly, July - WOW ride-in in Boyne Falls, MI, and a 2nd trip to USCG Academy in CT, back to Watkins Glen for Labor Day weekend, and to Vermont in September w/ Bud), more ambassador events coming up, and hopefully even more friends! I am going to mark the anniversary by taking the ERC tomorrow up at Aberdeen Proving Ground (with Mr. Mike Allen, a friend I met one Saturday at Bob's). Thanks for the memories! Sincerely, Lisa Hecker All 100's - The Highest Rating! (from BMW's Survey)  Thanks Bob, just wanted to thank you for the pleasurable buying experience at your dealership. Robyn was extremely helpful, sincere, and professional. The service dept was exceptional in scheduling and performing the break in service to meet my time line, and I left with a peace of mind that my bike was serviced well. I wish your dealership was closer to Colorado. Which brings me to the bike- an awesome machine that performed flawlessly through some nasty weather from your dealership at 1330 hrs April 3rd to my arrival in Pueblo, Colorado at 2000 hrs on April 6th. Thanks for developing a fine dealership that provides a wide range of positive attributes for the customer and community. Thanks again and continue to build and strive for higher standards. Doug Lehmer Karl is #1 Salesman in Nation  From a BMW Survey for our Service Department Customer stated that sometimes he drops his bike off without an appointment and the staff always squeeze him into their busy schedule. He said it is a pleasure to visit Bob's for any reason and service is high among them. From a BMW Survey Customer stated that the experience was outstanding in all aspects! From a BMW Survey Customer stated that the outstanding retailer was recommended by several people. He said they exceeded his expectations and they were attentive. He said they followed up with emails and phone calls to see how things were going. From a BMW Survey Customer stated that Bob's is hands down the best, friendliest, most professional motorcycle shop he has ever been to. He just bought his fourth motorcycle and his 2nd BMW and his loyalty is as much to Bob's as it is to BMW. Bob's has been my Blessing Bob's has my blessing. If nobody remembers my story over there, I came down from NJ on my 1974 R90/6 last summer and wanted to buy a braided brake line, and have it installed if possible. They told me all the techs were super-busy and about to go home anyway. Then a lady offered me a test drive on a new R1200RT, so I of course took it. When I came back, the nice techs (stayed after hours) and were buttoning up my R90/6 with the new brake line! It was that type of service that makes me wish I lived near Bob's!" MKL Wish I had a Dealer that Good I dealt with Bob's once, and only once. I was down in Maryland on a trip and needed some help with my Airhead. Without getting into the long story, I'll just say it was by far THE best experience I've ever had at any motorcycle or car dealer, ever. I only wish I had a dealer that good local to me in NJ. MKL
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I know it was a great job because on Tuesday, 13 October I bounced my head off the pavement of a parking lot in Pikesville. I was participating in a safety class and accidentally locked the front wheel while practicing
