Those of us who have made motorcycle riding a big part of our lives might like to think that mainstream society regards us as outsiders. After all, by choosing two wheels instead of four, haven’t we rebelled against conformity, marched to the beat of a different drummer, lived life on the edge, chosen the road not taken? (Pick your favorite cliché.) Well, yeah … but it might do us good to meet someone who will give us a fresh perspective on individuality.
Our good friend Tom Turnbull is not exactly your typical BMW rider. He’s not exactly typical by any definition of the word. Spend a little time getting to know Tom and you may realize you’re not quite as much of a “rugged individualist” as you thought you were. In fact, compared to his far-flung orbit, most of us would have to admit that the inexorable gravity of Normal still keeps relatively close to center. Looking for a true iconoclast? Tom is the genuine article; the outsider’s outsider.
Tom bought his first bike in 1978: a used 1976 BMW R75/6 with 4,000 miles on it. Since then he has owned more than thirty motorcycles, many of which were also BMWs – all airheads. Remarkably, he still owns that R75/6, and rides it regularly — now with over 400,000 miles on the clock! Lamenting the irony of how today’s consumer market economy can distort the value of things, Tom looks lovingly at his distinctive old ride and quips, “If I ever crashed it the insurance company would say it’s totaled and give me practically nothing for it. But you know what?…” He laughs, “I could ride this bike to Tierra del Fuego tomorrow and it would get me there!”
Tom has never owned a new bike. He wouldn’t want one. But he has crisscrossed the North American continent some twenty times, blasted around Mexico, and toured Europe — all on well-used BMWs. Back in the day he went to lots of rallies, “back when they were fun,” he says. If you were a rally-goer some years ago you might remember being kept awake all night long by a bunch of screaming crazies. Well, chances are Tom was among them; probably their ring leader. He says he’s not sorry for the sleep you lost. He’s just sorry you didn’t join him for the party!
While Tom loves just making “great big lazy loops around the United States,” and putting the Anonymous Book to good use to meet new friends and keep travel expenses down, he invariably returns to the place where he was born and raised, Baltimore, Maryland. It’s there in the heart of one of Baltimore’s tonier historic neighborhoods that Tom has a huge, cave-like garage where he keeps his motley collection of motorcycles, his race bikes and racing sidecar rig, some other bikes that he stores for friends, an interesting old sports car or two, a bunch of musical instruments and amps (spontaneous jam sessions occur here frequently), his workbench & tools, various works of eclectic art, and the astounding accumulation of detritus from a life lived to its fullest. Oh, and there’s a refrigerator well stocked with liquid refreshments for when biker friends, fellow musicians, or just curious passersby happen to stop in. But most of all, there is joyful disarray. Beautiful chaos. Grunge. And no effort is made to hide it. This is where Tom holds court.
Now compare that to Bob’s BMW, with its spotless, sun-drenched showroom, the gleaming new motorcycles, the meticulous apparel racks and displays featuring the latest high-tech accessories. Would anyone familiar with the environment at Bob’s consider it a bastion of counter culture? Hardly! So where does a guy like Tom Turnbull fit in? Well, Tom has actually been one of Bob’s most regular customers since the earliest days when it was Bob’s Used Parts. And it’s no wonder. With all those old – some would say archaic – bikes that he maintains, he’s almost a fixture at the parts counter. Tom certainly knows that no matter what part he may need for one of his classic or vintage treasures, Bob’s will most likely have it in stock. In Tom’s travels all over the continent he has visited most of the dealerships. He says, “BMW dealers are great; they really go out of their way for the riders, but…,” and here Tom’s eyes light up, “here comes the Big Plug — I’ve gotta say that Bob’s BMW is the best of the bunch! And I’m really lucky because it’s just down the road from me, practically in my back yard.”
Tom has never bought anything for his bikes that could be called “farkle.” Nor does he own a stitch of apparel made of GORE-TEX or Day-Glo Ballistic Nylon. Thirty year-old leathers with that lived-in look are just fine for him, thank you. He can’t stand plastic bodywork or electronic engine management, or anything mechanical that he can’t fix himself. Carbon fiber? ABS? GPS? Forget it! So while at first he may not seem to mingle easily with the adventure bound GS folks, or the mile-counting, tech-loving touring riders, or the go-fast guys on bikes with an ‘S’ in their names, or even the pipe-smokers doing the OBS-NLA heritage restoration thing, his involvement with BMW motorcycling has, in fact, encompassed all of those genres in both spirit and practice. And with Tom, it’s not just a weekend interest. It goes way deep.
In every family there’s always someone who is, let’s say, more “individual” than others. But the other customers at Bob’s who meet Tom, regardless of which riding subculture they call their own, soon realize that he is really just one of them — a motorcyclist and a distinguished member of the clan of BMW enthusiasts. They also discover that while Tom is a very serious motorcyclist, he doesn’t take himself too seriously. He’s easy to talk to, and that makes it easy to feel a connection with him as a fellow rider. We’re very proud to say Tom is a member of our family!
Motorcyclists in Baltimore-Washington come on strong for PBTF Ride for Kids®
–September 27, 2010
Riders rolled into the Baltimore-Washington Ride for Kids® on Sept. 26 with $248,051 in donations for the Pediatric Brain Tumor Foundation® (PBTF).
The 19th annual event took place at a new location, the Turf Valley Resort in Ellicott City, Md. Over 450 motorcyclists and supporters turned out to cheer on brain tumor survivors like Maggie, Bobby, Teodora, Shelby, Olivia, Paige, Nick and Ethan. After a pleasant Sunday morning ride through the Maryland countryside, everyone returned for a Celebration of Life program to hear these children’s stories.
Dr. Roger Packer of Children’s National Medical Center, a member of the PBTF’s Scientific Advisory Board, was on hand to tell the crowd about research advances. “We’re getting to a point where we can personalize brain tumor treatment,” he said. “We’re trying to make life better for these ‘stars’ so they can reach their life goals.”
Fundraisers are working hard to make that happen. The leading contributors at this event were:
Volunteers are the heart of the Baltimore-Washington Ride for Kids®. This year’s team was led by Taryn Wilson-Wheatley, Marcy Rich and Joe Pruss.
About the PBTF Ride for Kids®
The national Ride for Kids® program and the Pediatric Brain Tumor Foundation® (PBTF) promote childhood brain tumor research and provide family support through free literature about brain tumors, educational newsletters, online conferences and college scholarships. Thank you to our presenting sponsor, Honda Riders Club of America, and our national insurance sponsor, GEICO. The 2010 Ride for Kids® season continues on Oct. 3 with rides in California, Nevada and Texas. For more information, go to http://www.rideforkids.org or call 800-253-6530.
Make a donation through Bob's BMW that is 100% tax deductible, click HERE to donate.
2010 Fingerlakes Rally and Belhurst Brunch
–Labor Day Weekend 2010 This year's adventure began months ago when a long time friend of Bob's reached out for help planning a father-son motorcycle trip. On an early spring visit to MD for a family gathering Bob sat down and listened to their dreams. First on the list was that said son needed to take the MSF Basic Rider Course or BRC! Months later with that done and a refresher class for dad who had been off of 2 wheels for several years the pair flew in from Tallassee, FL to Jessup, MD to start looking at bikes, gear and accessories. Good solid head-to-toe riding gear was selected based on recommendations from the knowledgeable and helpful staff at Bob's keeping in mind the ATGATT* mantra.
Then in early August Bob set aside almost a full day on their next visit to go out and help them test ride several machines that might qualify. That trip was followed by several phone conversations about refining their initial budget. Shortly afterwards a new 2010 R1200R and a barely used 2009 F800GS were selected and set aside as the bikes that they both enjoyed the most. Stephen and his son Mayon tower over Bob so selecting machines with taller ergonomics was crucial. Everything was to be ready to go including paperwork on September 1 when they'd return to take delivery, stay with Bob and then head to the FLR event in Watkins Glen, NY with two other friends of Bob's.
Several weeks later their flight to MD arrived right on time. On the way to Bob's a lunch of crab cake sandwiches was requested and enjoyed --- they're just not the same anywhere but Maryland! Upon arrival they found their two bikes waiting in the middle of the showroom with their names on laminated signs along with the selected BMW saddle bags, tank bags, rear dry bag, windscreens plus a few additional pieces of gear to keep them warm while riding in the cooler north. With their home turf substantially warmer than MD, PA or NY would be they smartly chose a mix of BMW, REV'IT and Olympia gear with removable liners and layers so they'd get the most use regardless of where they would be. Of course just one set of gloves can't do it all so they ended up with vented, 3 season and waterproof. These choices turned out to be far more useful than anticipated by anyone at the time but that's why you select gear than if needed will work.
Bob & his wife Suzanne hosted them at their home that evening with a fine feast and a comfy guest room. Henry joined them to spend the night and avoid the nasty cross MD/DC traffic. All turned in relatively early so they could meet at Jim's home and be on the road by 7:00 AM on Thursday. This allowed for a spirited ride on about 80 miles of lightly traveled back roads mostly against any rush hour traffic to the first stop of the day --- breakfast at the Hillcrest Restaurant in Littlestown, PA.
The remainder of the day involved great roads selected by Bob. Traffic was light if not almost non-existent at times with good scenery and a few stops for espresso, coffee or sodas and refueling. All proceeded as planned and the group rolled down the road very cohesively with perfect temps until towards a planned lunch stop Bob had enjoyed before. However shortly before that destination was achieved an aborted high speed pass caused Stephen and Mayon to collide. Fortunately only Stephen went down and his head-to-toe gear did everything it was supposed to (a separate story will follow) and damage to the F800GS was minor enough that Bob was able to make it safe and roadworthy in less than an hour on the roadside. Following a call from Bob to the dealership to overnight a few bits and some new gear to the hotel the adventure and high spirits continued for several hundred more miles.
The rest of the day was great; the earlier incident was reviewed and discussed over a good lunch at a newly discovered deli in PA. The days riding ended at the Falls Motel in Montour Falls, NY just a few miles from
Watkins Glen and the rally site. The motel has a excellent small restaurant and bar in a historic old house right on the property so after getting out of gear and splashing some water on their collective faces a good dinner with some beer was the order of the day. Despite the delay before their late lunch they managed to ride a little over 340 miles on nothing but back roads, which is well over 100 beyond the more direct and less interesting route --- a fine 11 hours on the road!
The16th Annual Bob’s Excellent Brunch and Ride to the Belhurst Castle in Geneva, NY went off perfectly --- again! 89 fun loving, motorcycle riding, charitably spirited individuals signed on for the 2010 event with a record 26 taking advantage of the easy online e-commerce section of the Bob’s website to secure their places well in advance. Another 48 people picked up their tickets from Nick Plenzick’s display of products his business offers in the vendor area making it much easier for Bob to attend and enjoy the rally and spend less time hawking tickets the remaining 15 spaces.
Click image to enlarge.
Over 60 motorcycles lined up at registration and the in followed bob on some 40 miles of beautiful NY back roads passing many farms and several dozen Mennonite horse drawn buggy’s and even more on bicycles on their way to a barn raising on their way to brunch this year. The sky was spectacular and the temperatures hovered around 60 to 65 making it a very pleasant ride. Upon arrival the annual group photo was taken and the 87 that showed up (who knows why the other two never appeared) enjoyed a wonderful gourmet brunch with many new offerings.
All told this event helped Bob net a little over $1,750 which includes several outright donations as well) toward his FUNdraising goals for 2010 which he’ll turn in on September 26 at the Baltimore Washington Ride for Kids® and if you’d like to learn more about that event and consider joining Bob click right here: events.html#rfk
The rest of the weekend was excellent. Good weather, good riding, fine food, good rally fun plus the Annual Bob's Excellent Sunday Brunch Ride for the PBTF on Sunday as well as the installation of a new set of handlebars, left mirror and turn signal. Stephen and Mayon went off to visit other friends in the region on several occasions while Bob, Henry and Jim did their own riding and exploring. Once back in Maryland Bob's technicians went over the bike one more time confirming that Bob did a good job on the road and completed the break in service on the R1200R and instructed the two of them on how to perform their own oil changes once back in Florida. Two new saddlebags (1 on each bike) were installed plus a small body panel which had cracked. After another enjoyable evening together on Tuesday they took off early Wednesday for Tallassee via four days on the Blue Ridge Parkway and eventually some other fine roads in the south! The phone update from this past Sunday afternoon confirmed that the remainder of their adventure was nothing by good weather, great roads and some superb father son bonding.
Bob suggested that the photos he provided allow you to enjoy some of the other sights, events, people and places spaced out over five days and roughly 1200 miles on the first leg of the adventure instead of us telling
you more in print. We hope you enjoy them and Bob suggested that you place the Labor Day weekend and the Finger Lakes BMW Rally in your calendars for 2011; he promises that the car show he discovered you see in a few of these pictures will be incorporated into next year's Excellent Brunch and Ride to benefit the Ride for Kids and the PBTF!
–September 08, 2010 BMW hit a home run when it introduced the BMW G/S. Prior to that BMWs were known to be solid runners, and before the cliché “adventure riding” was introduced into motorcycling jargon, icons like Danny Liska were unknowingly doing with BMWs what today falls into the adventure-riding niche, but not on purpose-built motorcycles. Liska used road worthy BMW R60’s to tag ends of the earth, flogging these touring models through mud, jungles, deserts and snow.
Thirty years ago the Bavarian manufacturer produced their first G/S, an 800cc model made for street and gravel, or described differently “a purpose-built dual sport or enduro model,” whatever catch word advertising firms chose in varied years to market them. The evolution of the GS over the following three decades carved out a remarkable portion of the world motorcycling market for this multi-purpose model, making it today the best seller in the BMW lineup. Copies abound, competitors try to eat away at the BMW hold on choice for ‘round the world motorcycles, and it seems the term “adventure” in the current industry is as common a word as is “the” in the Bible. And yet, BMW still manages to carry the flag.
BMW GS’s welcomed adventure models from Kawasaki’s KLR650 to Honda’s Transalp and serious adventurist models in between. The BIG DOG ADVENTURE RIDE was birthed from the G/S and GS models. Originally a “BMW only” weekend adventure for G/S and GS owners from the customer base of BMW of Denver, the event grew into a described serious adventure ride for BMW purists until organizers decided to cap it for numerous reasons, including economics, legal and simple organizational management. BOB’s BMW of Jessup, Maryland joined BMW of Denver while other suppliers jumped on and off as supporters, sponsors and participants. One year KTM signed on after a decision was made to allow other than BMWs into the event. As one organizer jokingly said at the time, “Sure, let them in, we can use them for berm for our BMWs in some of the slower tight curves.”
The event morphed a bit more to include evening multi-media presentations, special events, and was copied around the world. In 2010 it remained the premier adventure ride in North America. BOB’S BMW and BMW of Denver were still cornerstones, strong supporters of the event. To celebrate 30 years of the BMW GS success, the two BMW dealers joined together August 13-15 with the Happy Trails Company to throw a wild 30th Birthday Party for the iconic GS.
The birthday party was based in Ridgway, Colorado, at the foot of the San Juan Mountains, home of some of the highest, toughest, ugliest, meanest, and dirtiest mountain passes in North America. Blessed with three days of perfect weather, blue cloudless skies and windless mountain tops, the 2010 entrants tagged passes with names that adventurists and off-road riders know to be at the top of “tough challenge” lists. Names like Imogene Pass, Black Bear Pass, and Engineer Pass cause advanced small displacement dirt bike riders to ramp-up their adrenalin output. Add 200-300 pounds, 750cc and aluminum panniers and tanks bags to the motorcycle as the BIG DOGS do and then attempting these passes could be called a wild adventure or crazed.
Listening to the BIG DOGS laugh and trade stories at their base camp after a day of topping those passes made outsiders shake their heads in wonderment. The DOGS threw a party for the GS, and seemingly all had a wild and whopping good time, even those walking wounded who rode home with bent or broken body parts.
An example of a partygoer who took it to the edge was an unnamed entrant from Carlsbad, New Mexico who arrived in Ridgway at 3 a.m. to find the “No Vacancy” sign out. He turned around and rode his motorcycle back to Ouray where he found a room, slept for two hours, then returned to Ridgway for the Rider’s Meeting at 8 a.m. By 10 a.m. he was muscling his Suzuki 1000cc V-Strom up toward the top of Engineer Pass, following his father, who was on a BMW GS. Fatigue and a soccer ball size rock joined together on a slow speed 170-degree uphill turn to drop the V-Strom on his ankle.
Two DOGS are pictured here comparing wounds at the end of the day – severe ankle sprains starting to turn rainbow colors. When serious medication was suggested, the V-Strommer shrugged them off and opted for a bag of ice and a short nap. During the evening shows after dinner it was rumored he was “out” for the next day, his celebrating was over on Day 1.
Day 2 started with another short Rider’s Meeting and there was Mr. Suzuki Iron Dog, ankle wrapped, boot on with duct tape closing the tongue gap. When asked if he wanted anything to help, he said, “A crutch or cane would be nice while we’re standing around like this. I’ll be fine once I’m back on my bike now that I’ve got some sleep.” That night before dinner he and another wounded DOG were caught laughing at the color changes their smashed ankles were undergoing.
The evening meals were hosted. Friday night the Happy Trails Company prepared a buffet described as a “Dutch Oven Idaho Chick-A-Salmon Big Dog Stew.” While the ingredients were a secret recipe attributed to Tim Bernard, owner of Happy Trails, whispers circulated that Bernard had been seen stopping along the highways to the event from his home in Boise to inspect the freshness of road kills. The recipe remained a secret but the DOGS agreed the stew was “tops,” and requested a return for 2011.
Each evening attendees were entertained by entrants with multi-media shows and adventure tales. The wild adventures of a group of Kawasaki KLR650 riders in Mexico and Central America brought laughs from the crowd as the presenting adventurist shared the group’s steep “Outside the USA” learning curve. Strange food, using coals to heat and bend a waffled front wheel straight, and crashing on ugly rocks prompted one BMW owner to shout, “Better crashing on the KLR’s, you couldn’t have afforded more than one crash on a BMW with your budget.” The presenter responded, “Sure as shootin’, that’s right!”
A second presentation by a team of three BIG DOGS, all aged over “50,” shared their Baja 500 race experience with the group. Proudly they displayed BIG DOG stickers on their privately entered and partially BIG DOG-sponsored motorcycle. The team rode a nearly impossible course and finished a respectable sixth place in the grueling race. Their team moniker printed on their riding T-shirts was El Grupo Grandes Perro Viejos.
One BMW BIG DOG rider shared his experience of being spotted as a BIG DOG in a crowd at a Steamboat Springs parade day. He said he had been dressed as a cowboy, complete with cowboy hat. A lady approached him and asked, “Are you a Big Dog?” Surprised, he stuttered “Yeah, but how did you know I was?” Reportedly she answered, “Because your zipper is down.” Whether the tale was true or not, other BMW owners at the dinner were said to have pulled the BMW cowboy aside after the revelation and shared proper Bavarian dress and etiquette tips with him.
Riding BMW motorcycle copies in Vietnam was the subject of another multi-media show. The ex-Soviet Army 650cc Urals were abandoned when the Soviets pulled out of Vietnam. They had been refurbished by a local Vietnamese group for an expedition ride through the jungles slated for extreme BIG DOG adventure seekers. The expedition promised “no Tee shirts, no swag bags, and no foil chocolate on your pillow or bed turn down service at night, just pure, extreme adventure.” Surrounding the oldest and newest BMW GS models the 2010 “BIG DOGS” celebrated 30 years of adventure riding by throwing a wild party high in the Rocky Mountains.
When the 30th BMW GS birthday party was over and entrants had left for their varied points around the USA, one BMW remained in the empty parking lot in Ridgway - a 1981 R80 G/S. It was a fitting end to a 30 year celebration, the motorcycle that had changed the terminology, if not the world, of motorcycle travel and how fulfilling travel and movement on two wheels could be. In another 30 years the avid motorcycle traveler will likely be piloting a far different breed of motorcycle, but can look back at the 1980 model, like the sole remnant in the parking lot after the BIG DOG 30th celebration, that many say started it all, the R80 G/S.
The End of an Era!
–August 31, 2010 Yesterday you all learned that the green refrigerator died over the weekend. It was probably a slow, smelly departure from its long and faithful service at Bob's BMW. Fortunately, we were not here to see or smell this take place. Yes, it's possible it could have been repaired but it's quite old and has had been serviced over the years. Besides we had a very fresh bright white replacement across the street that sits idle most of the time cooling excess event liquids. For amusement I thought I would share with you all how far back this
refrigerator goes.
It was the refrigerator that was in the kitchen of the first house I purchased about 32 or 33 years ago. It was not by any measurement of time new even then. It survived the previous homeowner and their 2 kids; then me and several house mates. Then it became the refrigerator for Bob's Used Parts around 1983 because I gave it to the business and got the ugly green refrigerator out of my kitchen.
It did however go nicely with some really ugly (just ask Suzanne) wall paper that got removed as well. It then resided in my basement next to the garage where I spent 10-12 hours a day for 6 and 7 days a week getting this business going. It survived two more moves, first to Unit Y across the street where it was for about 8 years and then to this location about 11 years ago. It has been used and abused by some 20-35 people 6 days a week for decades and rarely complained or made a squeak.
It has been abused, over used, cleaned infrequently and asked to do far more than it was ever designed to do. It's visual history goes way back as well, some of those decals are full of stories themselves being associated with bygone companies, radio stations, suppliers and events. As befitting such an amusing piece of history and in light of the fact that a funeral pyre would probably violate many local codes I have selected to see how much father the fun can go.
The image you see above and others will be placed on eBay shortly along with our own website and face book page. We will see if anyone out there, including the Smithsonian Institution might like to hang the doors on their walls. All proceeds, should someone actually make a winning bid and then pay us will be donated to charity.
I came close to saying I was going to keep one of the doors myself but I'm happily married and wish to stay that way! Hmmmmm, is it museum worthy?
Thanks for reading this, I hope you enjoyed the brief distraction and history.
Bob Henig
Dad-Daughter Duo Does Distance
In November of 2006 Lisa Hecker decided she wanted to become a biker! Her dad, Marty Cover, had been an active rider many years earlier and Lisa couldn't help but notice how he always spoke fondly of those days. So she got an idea. Her birthday was coming up; what better way to celebrate than by signing up both she and her dad for an MSF rider training course? Lisa would get to launch her new life as a motorcyclist with a proper education, and Dad's long-lost love of motorcycling would be revived while he brushed up his skills. The perfect family activity! Well, it's doubtful either Lisa or Marty could have imagined then how far this idea would take them!
For Marty it was like being reborn. He went out right after taking the course and purchased an R1150RT, hitting the highways to make up for lost time. But Lisa didn't waste much time adapting to the two-wheeled lifestyle either. The moment spring rolled around she got her first bike, a 2005 F650GS. (Technically, her first bike was a Harley, but quickly realizing the mistake she’d made, she brought it back the very next day to trade for the F650. Good move, Lisa!) Then, only six weeks later, she and her Dad were on the road to Asheville, NC, for the BMW MOA National Rally. Going the distance? No problem. It must be in the blood.
Marty has always enjoyed long trips on his bikes. Last year, for instance, he took a little month-long jaunt up through Canada and Alaska to the Arctic Ocean. He was riding an ’03 F650GS on that trip, a good bike for such a ride where, he says, “Every road north of Calgary is a new adventure” with a lot of gravel, unpredictable weather (cold!) with often only fifty foot visibility, and oh, the suicide caribou! Now Marty owns an F800GS in addition to his 1150RT, and very soon he's taking that GS on a fifteen day journey to explore the Trans-Labrador Highway.
But it’s the nicest when motorcycle trips are family trips. And racking up big miles seems to be what brings the biggest smiles for this family. On a wild 1,225 mile weekend in April they rode in the Cape Fear Rally out of Wilmington, North Carolina. This event, part of the Iron Butt Series, was a 10 hour rally and Marty and Lisa’s presence in it became quite a sensation. First of all, they tied for 10th place – not bad at all! – but perhaps more interesting are the “firsts” they achieved. Lisa’s daughter Molly, who was twelve at the time, rode pillion for the event and became the first child to ever have done so. And since Lisa’s dad Marty was on the ride too, it became the first time three generations had ever ridden the rally together! Later, on Memorial Day weekend, Lisa and Marty both rode in the Mason Dixon 20-20 Rally, a thousand-mile-24-hour event out of Hagerstown, Maryland. That hard day’s ride would have gone without a hitch except that Marty somehow attracted the interest of the Vermont State Police to the tune of a $400 speeding ticket. He likes to call it a “Performance Award.” Ouch.
Lisa and Marty on a day ride from
the Finger Lakes BMW Rally 2008.
Those are just examples of the kind of the rides and rallies Marty and Lisa enjoy. But when they’re not out somewhere rolling over their odometers, they’re likely to be enjoying something a little closer to home, namely, a visit to Bob’s BMW. At Bob’s they say they feel like they’re part of the family. As Lisa pointed out, “It’s warm and fuzzy – everybody’s friendly. It’s a no-hassle, no-pressure feeling.” Even her daughter Molly likes it at Bob’s and gets upset if her mom comes to visit without her!
Marty said, “You wouldn’t go to a car dealer to hang out. There’s just something special here at Bob’s – and the service is beyond compare.” Maybe that feeling explains why when we got ready to take photos of Marty and Lisa for this article they insisted on sharing the limelight with two of their favorite Bob’s staff members who have been so helpful to them so many times in the past, Master Technician Steve Slunt and Apparel Sales Manager Howard Sprague. As Lisa and Marty both exclaimed, “We don’t know where we’d BE without these two guys!”
Lisa now owns an R1200GS and has her eye out for an F650GS Police model to augment her stable. And it makes us wonder… can it be too much longer before Molly asks for MSF training for her birthday? And so we roll on.
Meet Identical Twins Todd & Troy Dibell and Dave & Bob Witt Two Sets of Twins with the Same Passion for Riding
Todd and Troy Dibell
Many of us remember the moment when, as young kids, we realized that motorcycles were cool and decided we’d be riders someday. That’s how it was for Todd and Troy Dibell. Being identical twin brothers, however, didn’t mean that their path to eventually becoming motorcyclists would be the same.
Troy was the first to make a move. He was still a kid when he and a good friend, figuring their parents would never allow them to own a bike, hatched a scheme where each one would tell their folks that the other one owned the bike. They found a used Yamaha dirt bike they could get for $150 and went for it. On the very first day they had that bike, Troy's mom happened to see both of them riding it, threw a small fit, and made them walk the bike back to the guy they bought it from to get their money back!
Some years later, Troy bought his second bike, a Honda Shadow. But after a car accident which necessitated some recovery time (Hey, Mom, I thought you said motorcycles were dangerous!), he decided to take a break from two wheel thrills for awhile. Also, a new activity was beginning to grab his interest – something Mom would surely approve of – skydiving! And so the next several years were spent jumping out of airplanes. Todd was also a jumper, and between the two of them they logged about 2500 jumps! But when both brothers eventually got married and became fathers, it seemed like a good idea to cut back on skydiving in favor of spending more time with families. As every parent knows, raising kids provides its own set of satisfying thrills. Somewhere in the background, however, the mysterious allure of motorcycling was still there… biding its time.
Todd was visiting South Africa with his wife and kept noticing all the BMW GS’s around. So it was then, at the ripe old age of 40, that Todd decided it was time to make his childhood dream a reality. As soon as he got back to the States, he started looking for a dealer. Using Google he searched for BMW dealers closest to his home in Alexandria, Virginia. The closest dealer was the one to the south, and perhaps it would have made sense to go there, but he visited Bob’s and immediately found what he was looking for in a dealership. He bought a 2005 F650GS, and has since moved on to a 2004 R1150GS Adventure – his dream bike.
Meanwhile, Troy, who hadn’t ridden in many years, started to become a bit envious of his brother’s newfound interest and started coming along with Todd on his visits to Bob’s. Naturally, it wasn’t long till Troy had to have a bike too. Not wanting to ride something identical to Todd’s, of course, he found a 2005 R1200GS that was just right.
The brothers live only a block apart and, nowadays, ride as often as possible both for work and pleasure. Troy generally keeps it to the street while Todd is more inclined to explore off-road opportunities for adventure. And both are now regular visitors to Bob’s. It’s a place that they always find friendly and inviting. They love coming to the events – especially Teach McNeil’s stunt shows – and bring their wives and children along to share the fun.
Dave and Bob Witt
Twin brothers Dave and Bob Witt have, between them, bought FIVE bikes at Bob’s… and counting!
Dave’s first BMW was a K1200S, an awesome machine for sure. But when he saw the R1200GS Adventure, he was so convinced it was the right bike for him that he traded in the K1200S that he’d bought only a few months earlier to get it! You see, Dave loves to tinker with his bikes and he’s into “farkle,” With all the room for gadgets on an Adventure, it’s no wonder he was so drawn to it.
When Bob Witt saw the GS-Adventure that Dave got, he decided to get one too. But a little later, maybe because he wasn’t really the Adventure type of guy after all — or was it that he just had to be different? — he decided to trade it in for an R1200RT. To Bob, who doesn’t share his brother’s need to attach a lot of accessories, the RT is pretty much complete right out of the box. On the other hand, just let him loose in our Apparel Department, and watch out!
Dave enjoys turning wrenches, so he buys his parts and supplies at Bob’s BMW and does most of the routine jobs at home. It’s how he relaxes. Besides, he’d be the first to tell you that when you’ve already got tools out for some minor maintenance it’s the perfect time to bolt on another accessory!
Bob would just as soon let the experts in Bob’s Service Department keep his bike well cared for. He likes to bring it in on Saturdays because, not only does he have the time to browse the apparel racks, he knows we always have plenty of his favorite kind of donuts on hand.
Alert readers will notice that we said the brothers had bought five bikes, but only four are mentioned above. OK, here’s the story. As much as Dave loves his GS Adventure, he still sometimes gets the urge, you know, to feed the Sportbike beast that lurks inside us. His K1200S certainly served that purpose but after it was gone, what would fill the gap? One day Dave came by the store just moments after we had taken a nice, low-mileage, Kawasaki Ninja in trade. Bingo!
The Natural
It’s always great to work with a “Natural.” That’s someone who, you know, just seems like they were born with the knack for doing something really well. Training and acquired skills are important, of course, but this is something bigger. We’re talking about true talent. A gift.
In the Service Department at Bob’s we’re lucky to have a few such gifted technicians. We’d like you to meet our newest one. His name is Sam Ellis.
Sam describes himself as a “True Motorhead.” He may have inherited the gift from his dad who liked to restore cars. They were “a Mustang family,” he says. And he spent so many hours of his youth working on cars in the garage of their Ellicott City home that he feels like he practically grew up there. But they also rode bikes. Sam started riding when he was only four years old! He would ride dirt bikes with his dad and brothers as often as they could. His first one was a little Yamaha YZ80, which, of course, led to a succession of bigger, stronger bikes, and later, ATVs too.
Up until now, Sam has been working at smaller independent bike shops. But he always wanted to work for a bigger dealer, especially a renowned one like Bob’s BMW. It was that dream of his that eventually brought him to our door. So now what? Well, of course, Sam will be adjusting to life in the busy world at Bob’s and getting to know a big new crowd of BMW riders, but he’s got another dream yet unrealized. Sam specializes in motorcycle fabrication and would like to put his “gift” to work to build his own custom bike. Will it be based on a BMW? We’ll all have to wait and see.
In the meantime, whether you’re a fellow Motorhead, or just someone who appreciates that there are folks with that kind of talent around to help keep us all running, be sure to say Hello to Sam the next time you see him here at Bob’s.
Square Route Rally Recap
The Square Root Rally is put on each year by the local club BMWBMW (BMW Bikers of Metropolitan Washington). The 2010 rally, held June 4-6th near Thurmont, MD, was another happy success, both for the club members and many other riders from outside the region who made it their weekend destination. Bob's BMW certainly played its part by conducting a couple of informative seminars. Bob himself gave an opening night talk called "How to Buy a Used Motorcycle the Smart Way," which certainly provided useful tips for many. On Saturday, our BMW Master Diagnosticians Sean Lee and Steve Slunt gave a suspension workshop which was well attended by those eager to learn the "shocking" truth about fine tuning their suspensions. We're looking forward to seeing you at the next rally!
David Grunberger's Excellent Ride to Vintage & Classic Bike Day
–May 23, 2010 Despite the fact that it was already raining in the morning, and more wet stuff was in the forecast, a total of six hardy souls including David (in the helmet) met at the Double T Diner in Catonsville around 8:30 AM on Sunday May 23, 2010 for breakfast and a ride.
Riding his classic R60/5, David led the perfectly sized group on roughly 80 miles of superb back roads in Baltimore, Howard, Arundel and Montgomery Counties to deliver us safe, sound after an exhilarating, briskly paced ride. While the riders may have imagined how much more fun it might have been if the roads were dry, they quite appreciative of David's chosen route, nonetheless. It's no easy feat to get from Catonsville to Germantown without using main roads!
By the way, that photo of the group in the parking lot was the last time anyone's bike looked even close to clean!
Luckily, the rest of the day at the 2010 Classic and European Bike Day at Butler's Orchard remained relatively dry.
Talk about making your day!
Not only did Shawn Mason of Trafford, PA (left in image) and Paul Raley of Leonardtown, MD bring their very nice machines to this event but they also took home perhaps the nicest awards handed out --- patting ourselves on the back for being the ones handing them out.
Shawn calls his very customized, hand crafted and highly modified 1966 BSA A65 just his "Daily Rider" but to everyone who saw this machine it was far more than that. If you look closely at the photos you'll find some truly amazing craftsmanship along with a real artists eye for blending both found objects and materials with those from other machines including cars. Bob Henig, owner of Bob's BMW was very pleased to present Shawn with the award for "The Bike the Judges Most Want to take Home" and the "Most Desirable Motorcycle" not built by BMW.
Paul on the other hand started with what appears to have been a very nice and mostly original cosmetic example of a 1971 BMW R75/5, a bike that Bob is very fond of since his first BMW was a 1972 version of the same machine, and then he began his own special customization. It includes many highly polished alloy parts, aftermarket rear suspension, Albert head light mirrors, a Denfeld head light guard, Dunstall replica mufflers, the very correct turn signals with red or amber side reflectors, a set of low European handlebars and a big beautiful Heinrich 8 gallon gas tank sitting over the back bone of the frame and covering the front few inches of the correct smooth stock bench seat.
Bob's BMW own Parts Guru and resident artist Renee Tantillo created the awards from assorted spare BMW engine and transmission parts plus a few items she had laying around her studio to make these very special
one-of-a-kind awards they are sure to treasure.
2010 European, Classic & Vintage Bike Day
–May 23, 2010
The true enthusiasts showed up despite more than enough rain in the early morning hours to make one consider the insanity of it all. By 11:30 hundreds of fantastic original, restored and customized motorcycles filed the fields for the concours and several dozen vendors occupied the flea market roadway. Every major European and British brand was well represented and Bob says that a 1914 BSA may have been the oldest machine there so he just might be inclined to haul his 1913 Indian single up in 2011. Quite a bit of stuff changed ownership in this flea market and several bikes had FOR SALE signs attached even in the judging area including the amazing 1985 K100RS with EML sidecar (body only) that Bob rode in on. This event is not to be missed in any year regardless of the weather so mark your calendars for what will probably be the 3rd or 4th Saturday next May.
–May 22, 2010 The parking lot was full most all day with assorted vintage, classic and more modern BMW and a nice selection of some non-BMW's. These images arejust a small sampling of what rode in and what a treat to have one of our Flea market participants arrive in a restored and converted 1946 Flexible Bus that originally saw duty as a Hollywood crew rig as well as being in some scenes of several famous movies like North by Northwest! As Bob who had may roles that day including giving tours at the Vintage Museum Annex he was not able to capture all the great machines that showed up but it was a really great selection of fine machines. The head count for the two scheduled and one additional tour across the street came to over 100 people alone! Everyone really enjoyed seeing the other 20 machines that now make up the Vintage Museum at Bob's and he's promised to take some photos of those bikes which rotate in and out of the main museum to tease us some more!
Peter Arndt won the best in show with his 1954 BMW R25. He won a wonderful hand built art trophy created by our own Renee Tantillo that we call "the BMW the Judges Most Want to take Home". Congratulations Peter!
Flea market at Bob's during Vintage & Classic day
–May 22, 2010
Mother nature treated us exceptionally well this year delivering a beautiful sunny day with some mixed clouds. Not a drop of rain fell all day. 21 spaces were reserved in advance and another 5 people simply showed up to try and sell, trade or swap their BMW and motorcycle related items. From 9 AM following a 1 hour set up window lots of large and small items exchanged owners. One person even rode in on his pre 1955 single with the items he was selling strapped to his rear seat! The date is yet to be established but Bob is considering hosting another Flea market this fall so if you'd like to see that happen and participate please drop him a short email at bob@bobsbmw.com so he knows how much interest there is.
Wounded Warriors Support Picnic
–May 14, 2010 Bob's BMW recently provided the 201st Airborne Squadron with some financial support, a lot of BMW caps for the troops and several rides in Bob's Duetto sidecar. The event was held at Andrews AFB in Suitland, MD as part of the Joint Services Air Show. Soldiers recovering from injuries sustained in Afghanistan and Iraq at area Military Hospitals were brought by bus to the event where they had some down time with their families and friends as well as fellow military personal. Bob was personally solicited by one of our customers who is 2nd in command at the 201st Airborne Support and has regularly seen what Bob does at the Ride for Kids.
About 75 military personal were present. It was a great event and a pleasure to meet so many that serve our country so that we can, well get to ride motorcycles. Due to privacy issues Bob took very few images at the event showing these fine individuals. The Washington Redskins Cheer leaders came out in support of these men and women as well but did not get a ride in Bob's Duetto. As a bonus Bob had a few hours following the picnic to enjoy the practice day at the Air Show that opened to the public on Saturday and Sunday.
Numerous vintage and modern war planes, transport and other support equipment from all US military operations plus the Coast Guard, Homeland Security, DEA and more were on display plus the Blue Angels did a
performance along with many vintage aircraft being flown.
There was even a sky writing team showing off their skills.Perhaps one of the most fun things on exhibit and to enjoy was Johnsonville's World's Largest traveling Grill.
International Female Day and Bob's Female Day Ride
–May 8, 2010
Basically they all braved strong winds and serious gusts for about 60 miles on excellent Howard and Montgomery County back roads following my brief safety and road courtesy, communication and riding guidelines around the picnic table at the dealership. While the day was beautiful we did not see that many other riders out there, probably a result of the windy conditions. My hats off to all that showed up and went for a great ride and I and the dealership look forward to doing it again in 2011 and making it grow so start watching our website and the Internet for International Female Ride Day and Bob's related event in May of 2011.
Chuck Brown's (UBR2 Winner) S1000RR arrives at Bob's BMW
Finally, after waiting for over 4 months since getting that incredible 1 in 2,278 chances phone call on the evening of November 14, 2009 that he was the Grand Prize Winner in the 2009 Ultimate Bike Raffle or UBR2 Chuck Brown's Motorsport colored 2010 BMW S1000RR arrived at Bob's BMW on the afternoon of
March 31, 2010. We will be fully documenting the uncrating, assembly, installation of accessories and initial test ride so everyone can share in the fun with Chuck and all of us here at Bob's BMW as this goes forward.
Later this month Chuck will be flying in from his home in California to join us for our 2010 Spring Open House and Season Kick Off on April 24th as well as have an opportunity to meet Chris "Teach" McNeill, go riding with him and several others on the Bob's team and of course watch as Teach performs some amazing stunts right here at Bob's BMW on his own BMW S10000RR at the 2010 Open House event!
Nothing would make the delivery of this incredible machine to Chuck more fun than to have a record crowd of old and new customers, friends (his and ours) and lots of first time visitors plus those other 884 ticket buyers (92% of tickets were sold in the 3/$100 t-shirt package) who lost to Chuck in the UBR2 on hand when we turn over the keys and officially make it his S1000RR. Bob said "I suspect, having spoken with Chuck several times since November, that the grin on his face may take a few months to go away and could even
become permanent because this motorcycle is so amazing!"
PBTF, Ride for Kids® co-founder Mike Traynor dies
–September 14, 2009
(ASHEVILLE, N.C.) With heavy hearts, we regret to announce that Mike Traynor, President of the Pediatric Brain Tumor Foundation and co-founder of the Ride for Kids®, passed away this morning after a brief illness. He was 70.
When Mike and Dianne Traynor founded the Ride for Kids® over 25 years ago, their mission was to bring the motorcycle community together to fight childhood brain tumors. Mike was gratified that motorcyclists have helped to raise more than $50 million for the cause to date, and that PBTF-funded research is increasing survival rates and improving treatment options for children around the world.
Mike and Dianne had been planning for their eventual retirement for some time, and had taken steps to build a robust staff of capable people to continue their work. Today the Ride for Kids® and PBTF are stronger than ever, thanks to their dedicated volunteers and staff.
“For many years the army of volunteers task force members and the motorcycling public have dedicated themselves to beating this devastating disease,” said Brian Traynor, Executive Director of the PBTF. “The best way we can honor Mike’s accomplishments and memory is by continuing the fight to cure the kids.”
Funeral arrangements are pending. The family asks that in lieu of flowers, donations be made to the PBTF in Mike's memory. Click here to make a secure online donation. Condolences should be sent to the Pediatric Brain Tumor Foundation, 302 Ridgefield Ct., Asheville, NC 28806.
Bob was a very close friend to Mike. Bob spoke to his wife and they both feel Mike would want everyone to support UBR2 by purchasing tickets. Mike would want the fundraising to continue so in his honor, please go to UBR2 and purchase a chance to win a new BMW S1000RR and help the Pediatric Brain Tumor Foundation.
About the Pediatric Brain Tumor Foundation
The Pediatric Brain Tumor Foundation (PBTF), a 501 (c)(3) nonprofit organization based in Asheville, N.C., is the world's largest non-governmental funder of childhood brain tumor research. Its programs include free educational information about brain tumors, Internet conferences, college scholarships for brain tumor survivors, and Ride for Kids® motorcycle charity events. For more information, call 800-253-6530 or go to http://www.pbtfus.org/.
G. Wayne Livesay Continuing Education Scholarship
–August 28, 2009
The recipient of the G. Wayne Livesay Continuing Education Scholarship (established by Bob & Suzanne Henig in 2007) was Pfc. Stephanie Wall, she is shown with her husband Sgt. Kurt Wall and G.Wayne Livesay, former HCPD Chief and current HCPD Chief William McMahon. The annual award is currently
for $500 to a current HCPD employee.
The Howard County Police Foundation Scholarship recipient is Katherine Bulla. She and Brandon Frazee received $1000 awards.
Bob Henig serves as VP of the HCPF and he was honored to distribute the awards.
Howard County Police Department
The Howard County Police Department is the latest regional law enforcement organization to recognize the superiority of BMW motorcycles. They have just taken delivery of a G650GS, specially outfitted for police use, which they will be putting through an extended trial. If this bike does for them what they hope it will, they’ll be back to Bob’s for more of them. We’re pretty confident this versatile machine will pass muster. After all, it has become the standard upon which single-cylinder dual purpose motorcycles are judged. Aggressively engineered for unrelenting performance in harsh environments, just as capable off-road as on; with all the qualities that make this bike so popular among us “civilian” riders, there’s no doubt the police will love it too!
2009 Heritage and Rolling Rally Recap
Why does Bob's look like a KOA campground?
This year the BMW MOA and the BMW RA held their respective national rallies on consecutive weekends in July. Some riders wanted to attend both rallies so, in the spirit of cooperation, the MOA and the RA decided to offer those riders something special: the "MOA to RA American Heritage Ride." The Rolling Rally started in Johnson City, TN, meandered for five days, and concluded in Canaan Valley, WV. Bob's BMW was fortunate enough to host over 90 of the 105 registered riders. They enjoyed a full day of hospitality and a bar-b-que at Bob's. Thirty-five of the travelers took advantage of our free campsite and pitched their tents on the lawn surrounding the store. The remainder stayed at a local hotel and even got a special "Bob's" rate. Our visitors came from Utah, Ohio, Tennessee, Wisconsin, South Dakota, California, Michigan, Florida, Maryland, Connecticut, Minnesota, Texas, Vermont, Georgia, Indiana, Pennsylvania, Missouri, and North Carolina (18 states in all), and from Canada too. Would we do it again? You betcha!
Click here are some photographs to show you all of the FUN everyone had at Bob's.
David L. Hough enters the AMA Motorcycling Hall of Fame
On May 21st, David L. Hough was voted into the AMA Motorcycling Hall of Fame! David L. Hough, a long time enthusiast and writer, has received one of the highest honors given in the motorcycling community. The Motorcycle Hall of Fame recognizes those who have made significant contributions to American motorcycling, including those who have excelled in motorcycle business, history, design and engineering, in addition to those known for their contributions to road riding, off-road riding and all categories of motorcycle racing. Inductees are elected into the Motorcycle Hall of Fame by the Induction Committee, which consists of living Motorcycle Hall of Famers and independent volunteers who are experts in their given disciplines.
David has also won the Motorcycle Safety Foundation's Excellence in Motorcycle Journalism award twice. In the media he is frequently called upon to provide expert commentary on motorcycling issues, and his work is on the recommended reading lists of many other motorcycling writers. At Bob's BMW, we are proud to carry several of his books.
The induction takes place December 5th in Las Vegas.
Congratulations David from everyone at Bob's!
Motorcyclists benefit from historic economic stimulus bill
OK, we invited President Obama to sign the bill here at Bob’s but we’re still waiting to hear something.
PICKERINGTON, Ohio -- Language that provides a tax credit for the purchase of a motorcycle has been added to the current economic stimulus bill, the American Motorcyclist Association (AMA) reports. The AMA, working in conjunction with other stakeholders, worked diligently to secure the motorcycle provision within the measure. President Obama is expected to sign the bill into law shortly.
"This inclusive and equitable solution will provide much-needed relief to riders, as well as to those who sell motorcycles," said AMA Vice President for Government Relations Ed Moreland. "When it appeared that motorcycles were going to be overlooked in this bill, the AMA and the Association's members, along with Harley-Davidson and others, took our case straight to Capitol Hill and persuaded lawmakers that this was the right decision."
Moreland added that motorcycle riders are just as likely to have been hit hard by the economic downturn as those who buy automobiles and light-duty trucks. Moreover, motorcyclists typically purchase new bikes, apparel, vehicle servicing and aftermarket equipment from local dealers that are family-owned small businesses.
Specifically, motorcycles are included as "qualified vehicles" in Section 1008 of the legislation. Those purchasing a new motorcycle will be able to deduct the sales and excise taxes on their 2009 tax returns. Prior to the actions taken by the AMA and others, the deductions only applied to the purchase of a new car or light truck.
"We want to thank all motorcyclists who took the time to contact their elected officials," said Moreland. "This victory is particularly gratifying because it represents a community-wide effort to elevate motorcycles as a recognized and viable means of transportation in America. Motorcycles are vital to the reduction of traffic congestion, provide efficient use of limited parking, have far less impact on our roads and bridges, and contribute significantly to our nation's efforts to consume less fuel. Our success today clearly indicates that our legislators are listening."
About the American Motorcyclist Association
Since 1924, the AMA has promoted and protected the motorcycling lifestyle. AMA members come from all walks of life and they navigate many different roads on their journey to the same destination: freedom on two wheels. As the world's largest motorcycle organization with nearly 300,000 members, the AMA advocates for motorcyclists' interests in the halls of local, state and federal government, the committees of international governing organizations and the court of public opinion. Through member clubs, promoters and partners, the AMA sanctions more motorsports competition events than any other organization in the world. Through its Motorcycle Hall of Fame Museum, the AMA preserves the heritage of motorcycling for future generations. For more information, visit www.AmericanMotorcyclist.com.
The Report Card is in!
• TOP selling dealer in the Mid-Atlantic for 2008!
• Top TEN selling dealer in the entire US for 2008!
• Number ONE Nationwide in customer service TWO years running! — Rankings from official data provided by BMW Motorrad USA
How can Bob’s remain a TOP selling dealership and still deliver the nation’s BEST customer service?
Easy! It’s because we love our customers — YOU — and that makes us want to work extra hard to please.
Sure, earning awards and high rankings feels pretty good, but seeing the smile on your face is what really makes it all worth while.
Thanks for a great 2008. Let’s work together in 2009 to make it even BETTER!
For Motorbike Dealer, There Are No Small Plans, Only Small Parts
Published November 12, 2008 in The New York Times By Roy Furchgott
Photographed by Andrew Council
AFTER Gerard Boisman had his 1992 BMW R100 GS motorcycle serviced at Bob’s BMW in Jessup, Md., he rode home only to watch in dismay as his newly changed oil pooled on his driveway. He called Bob’s, fully expecting to be told to truck the bike back to Jessup — a $250 expense to redo an $80 oil change.
Instead, the Bob’s mechanic who had changed his oil made the hourlong drive to Mr. Boisman’s house in Stevensville, Md., apologized profusely and fixed the oil filter. Then, for good measure, he synchronized the carburetors and cleaned the oil from the bike.
“He even wiped the driveway clean,” Mr. Boisman said. To top it off, Bob’s sent Mr. Boisman a T-shirt for his trouble. “It definitely makes me a loyal customer,” he said.
It’s not that Mr. Boisman is a hot prospect. That’s just the way Bob Henig — the Bob in Bob’s BMW — operates.
“You can’t pay for the advertising that is as good as doing it right,” Mr. Henig said.
In the not-so-distant past, that devotion to service, coupled with Mr. Henig’s voluble, sometimes volatile personality, might have resulted in a nice regional following for a flourishing dealership. Now, thanks to the Internet, a powerful reputation — good or bad — travels farther, faster.
Over nearly 20 years, with minimal advertising, Mr. Henig has become the largest BMW motorcycle parts dealer in the United States, as well as a leading dealership. Bob’s BMW is known among BMW riders the world over.
“I can be riding in the Alps, and someone on a BMW will come over to talk to me, and Bob’s name will come up,” said Fred Rau, a motorcycle journalist.
Mr. Henig has established Bob’s BMW as a brand with the kind of power some companies take generations to accrue. That is especially remarkable because a BMW dealership is a franchise business. With the same tools and opportunities as other shops, Mr. Henig’s dealership has become one of the few to gain international fame within the BMW community.
Mr. Henig did not set out to build a leading motorcycle shop, but he had always been a natural entrepreneur, he says. His succession of businesses — from a lawn service in high school to home improvement, and jobs as a freelance photographer, photo shop manager and industrial salesman — were linked in one way, he said: “I did a quality job.”
Meanwhile, he was becoming an ever more avid motorcyclist and even dabbled in a motorcycle-customizing business. His career choice was cemented in 1980 when Mr. Henig crashed his motorbike into a Buick driven by an 89-year-old man who ran a stop sign.
Besides putting Mr. Henig in a neck and back brace, the crash led him to marry his girlfriend, Suzanne, an administrative whiz who became his business partner. Doctors told him not to do jobs that involved climbing ladders or lugging camera equipment.
That winter he started Bob’s Used Parts. “There was no business plan,” he said. “It was, Let’s see where this goes.”
Mr. Henig quickly noticed a demand for small parts that most shops didn’t want to stock. But where other dealers saw bother, Mr. Henig saw opportunity.
“The shops didn’t see a profit selling a $3 part, which is true,” he said. “But when people need that $3 part, they usually buy something else.”
It was Business 101 — find a need and fill it. And Mr. Henig applied lessons learned from his other businesses. Be organized, and even $3 parts are profitable. “If you spend a half-hour looking for a $3 part, you’ve lost money,” he said. Focus on service, and sales will follow. “My prices weren’t cheaper,” he said. “My service was better.”
Bob’s BMW began to gain a reputation.
“He became legendary as the go-to guy if you needed a hard-to-find part,” Mr. Rau, the writer, said.
That legend was built online, with forum posts sending business his way by word of mouth.
Mr. Henig said he kept paid advertising to a minimum, raising his profile by appearing yearly at as many as 20 BMW rallies around the country, a strategy he still pursues but to a lesser degree, and doing charity work.
“When you’re at these rallies and there are thousands and thousands of people, you could call Bob a kind of a celebrity,” said Vince Winkel, editor of BMW Owners News magazine. “He takes time to talk to everyone, no matter who it is.”
The parts business outgrew the basement of his Cape Cod house in Wheaton, Md., then the addition of his parents’ garage, then a self-storage facility. By 1985, he was buying $100,000 to $120,000 in parts a year.
BMW soon noticed that his business was the largest parts customer in the United States, Mr. Henig said, but the company would sell parts only to a dealer. So, seeking the dealer discount and control over his inventory, he reluctantly joined the German company’s network in 1991.
They clashed from the outset. “He can be cantankerous,” said Laurence Kuykendall, a spokesman for BMW motorcycles. “Opinionated with a capital O is his middle name, but he always puts the customer first. If a customer has a problem, he will turn over every stone to find a solution for that customer, especially if he thinks someone else is to blame.”
In the used-parts business, Mr. Henig had faced limited competition. But as a dealer, he was up against two other BMW stores within driving distance. And unlike Bob’s, they offered discounted bikes. “One had taken out ads that said, ‘We will beat any price Bob puts on a bike,’ ” Mr. Henig said.
Bob’s salesmen nearly mutinied, wanting to match the discounts. But that would have cut into the profits that supported the high level of service, and Mr. Henig was not swayed.
“All we have to do is roll out the red carpet so thick that they don’t go back to the other dealer,” Mr. Henig told his staff. Prospects were told that the higher price would buy them extra services, like priority for repairs and use of a loaner bike. He sold 54 bikes in his first year, nearly double the sales goal set by BMW. In 2007 he sold 400 new and used bikes, he said.
Bob’s is more than just a shop to riders, many of whom congregate at a picnic table near the shop entrance to swap stories. Plans are under way to increase his store’s size by 50 percent, perhaps as soon as next spring. A new building would allow him to expand the in-house museum’s 40-bike display and offer a coffee shop that would be a sort of clubhouse and after-hours meeting place.
For all of his hail-fellow-well-met manner, Mr. Henig is also a formidable negotiator, which has made him a polarizing figure. While his service has attracted some customers, his pricing has alienated others. He can also be sensitive to a perceived slight, said Ron Orem, a longtime customer and friend.
“If Bob has a shadow, it’s he thinks if you shop somewhere else you are disloyal,” Mr. Orem said. Occasionally, that leads to suggestions that customers take their business elsewhere.
If he has infuriated a few customers, it hasn’t hurt the brand. One measure of the prestige of Bob’s brand is the demand for Bob’s BMW key rings, $2 plastic trinkets given only to people who have purchased a bike at Bob’s. “Staff have been offered $100 for them,” Mr. Henig says.
Part of the reason may be the perk that comes with them — a direct line to Mr. Henig. “Attached to that key fob,” he said, “is an offer to stop by my office any time.”
Dear customers and all of you that participated in the incredible Ultimate Bike Raffle,
Hi everyone!
Well it took almost 6 weeks (one would think people would make this a priority) but I finally heard back from every one of our second place UBR prize winners except # 11 who despite numerous messages, emails and written attempts simply never contacted me for his prize so we did what we had to do and drew one more name and created a 25th spot for the 24 prizes. I would appear that everyone was quite pleased with their winnings including the two individuals that were over-the-top generous and gave back their items (REV'IT Shiracco jacket & BMW pro tire gauge) back so we can raise still more money. Almost everything has been shipped out with a few size exchange taking place right now to get them all done by the big holiday. Those items will be offered first at our Annual Holiday Cheer event Saturday, December 20th and then if unsold presented on eBay for a quite charitable auction. When the last shipping invoices come in and we are sure that we have no more exchanges or expenses we'll tally up the final results and share them with every one via the website and probably a special e-club. I still hope to receive more photos of our happy and very lucky winners; perhaps this website posting with other winners photos will service as a good reminder. When and if they arrive we'll share them.
And FWIW here's a small bit of info on our winners and where they came from: Including our Grande Prize winner Allen who hails from NY fourteen different states were represented plus two Canadian provinces! Next time around I'll see if we can track all the states that participated in the raffle, but I suspect that we did in fact have participants in all 50 states and probably every Canadian province. I know for a fact that several of our European customers purchased tickets so don't be surprised when out enjoying a ride just about anywhere and taking a break if you don't see one of those very cool (IMNSHO) and certainly very exclusive Ultimate Bike Raffle ROAD CREW t-shirts being worn proudly by a like minded motorcyclist.
For now, THANKS AGAIN to all that purchased the very exclusive t-shirts and individual tickets to help us raise a lot of money for an excellent cause that helps some very special kids. It's been successful beyond our original expectations so look for an exciting announcement sometime early next year telling you about the UBR2 for 2009 with even greater prizes and more fun!
Here's wishing all of you the best of the holidays for you, your families and all your friends be they motorcyclists or not.
Sincerely,
Bob Henig
Bob@Bob's
Here are the names and prizes we can release so far along with a few images, more of everything to come.
Please note the # 12 second place winners selection and decision!
1. Steve Firestone from Maryland selected the BMW Nav III set for his K1200R
2. Bob Ganser from Illinois selected a BMW Tourance Jacket in Blue
3. Debby Hobbs from British Columbia selected the BMW All Around Boots for her husband Martin
4. Brian Benton from Colorado selected the Olympia Air Glide II Vented Pants
5. Jerry Doherty from Maryland chose the AIRHAWK Seat Cushion his non-BMW Cruiser
6. Benoit Dulude from Ontario chose the PIAA Driving Light Set for his R100GS/PD
7. Mark Davies from Maryland selected the Olympia Air Glide II Jacket in Neon Yellow for his wife!
8. Kim Hardesty from West Virginia chose a Z-Technik Tall Screen for her F650CS
9. Jake Herzog from New York selected the Revit Mistral Pants
10. Stephen Neeley from Virginia has selected one of two Full Face Scorpion Helmets
11. Read above note.
12. Wayne Rozran from Maryland selected the Revit Scirocco Jacket AND then gave it back to Bob to be sold; he wanted all proceeds going to the PBTF and Ride for Kids!
13. Brian Dent from Washington took home one of the AIRHAWK seat cushions
14. Milt Russell from Michigan selected a Marsee Tank for his K1200LT
15. James Patton from Colorado chose the BMW one-piece Rain suit
16. Randon Tompkins from Missouri wanted a nice set of First Gear Riding pants instead of the BMW Tourance II, so we swapped them out
17. John Fallon from Massachusetts chose the very cool and highly detailed die cast 1940 BMW 328 Mile Miglia Roadster model (Bob's favorite item)
18. Max Buffington from Maryland took home A Marsee Tail bag for use on one of his two BMW's
19. Donald Wallace from Michigan wanted the Z-Technik Tail bag so we sent it to him
20. Michael Campeau from Missouri has become a functional fashinista in his new BMW tri-vision sunglasses
21. Sandy Gulick from Virginia took home one of the BMW Professional Tire Gauges
22. Elaine Checkley from Texas selected a beautiful Scorpion Full Face helmet
23. Thomas Mitchell from New Mexico chose the really cool BMW GS Adventure Style Hip bag kit
24. Jim Rostran Illinois chose to give his selection of a BMW Professional Tire Gauge back so we could raise more money for the Kids!
25. Larry Perino from Florida won the BMW Stormhood Balaclava and a BMW Compact Umbrella
So if you are reading this Ultimate Bike Raffle update on our website and want to continue to help us do good and get a GREAT jacket with the knowledge that you are doing something special you'll need to be the first person that emails Bob (established by time and date received in his inbox) telling him that you want to buy the jacket at the suggested retail price of $439.99 and ask Bob himself to pick up the phone (please provide a business hours phone with area code) to get your credit card information and jacket size. As a bonus you'll also get a very cool Bob's BMW t-shirt, one of our great ROAD CREW baseball caps and a special gift selected by Bob. Shipping on this item is FREE anywhere in the world.
Maryland's Toll Increases For Motorcycles Has Been Resolved
– January 25, 2008
The Maryland Transportation Authority's "Cost Recovery Initiative", that would significantly raise the tolls for vehicles with 3 or more axles, including motorcycles with a sidecar or trailer, has been amended to exclude all motorcycles. Thanks to intense lobbying efforts from ABATE of Maryland, Inc and a large response of comments from the motorcycling community, all motorcycles utilizing any of Maryland's toll facilities will be charged as a two axle vehicle. This resolution was finalized at a meeting this past week with the MdTA, MDOT & the Govenor's staff, and confirmed on Friday (1/23) during a conference call with the Secretary of Transporation; his Chief of Staff ; Ron Freeland, Executive Administrator for the MdTA; and ABATE of Maryland's State Director, Neal Ackerson.
An overview of the resolution is outlined below, as there is a minor restriction:
- All motorcycles, whether with sidecar/ trailer or not, will be charged as a 2 axle vehicles.
-All motorcycles MUST use the "Cash Lanes" at the toll facilites. Basically, a manned toll booth, so the system can be overidden to allow the motorcycle to be charged at the new rate.
- Motorcycles with sidecars & trailers using the EZ Pass lanes will continue to be charged at the 3 axle rate. This is the minor restriction we will need to follow.
That's it. A full exemption to the MdTA's toll increases.
This exemption will become effective before the full proposal's effective date of April 15, 2009, but no implementation date has been set as of this date. ABATE has strongly requested that the MdTA must provide adequate signage prior to the toll plaza's to alert the motorcycles of the appropriate lanes to use.
This resolution still must stiil be voted on and recorded into the minutes at the MdTA's meeting this Thursday, January 29th. ABATE of Maryland will be in attendance at this meeting to verify that this resolution is as confirmed by the Secretary of Transprotation and the Governor's staff. All MdTA Board members have been consulted on this matter and are in agreement. But just in case, ABATE will be there.
During our conference call with the Secretary's office and in subsequent conversations with ABATE Executive Board members, we have been asked to "Call the dogs off!". We have told them we will put the dogs back on their leashes.
That said, at this time and at the pleading of the MdTA, ABATE would like to state that it is not necessary to attend the public meeting this Thursday. The MdTA still has their hands full of other complaints that this initiative has created and will be addressing them at the meeting. Again, ABATE will be in attendance on behalf of the motorcycle riders in Maryland.
ABATE of Maryland will immediately open communications with the facilitators of the EZ Pass System to negotiate a discount for the motorcycle users of their systems, much like ABATE of Pennsylvania successfully did for their state. ABATE will continue to keep all of our members updated as thing progress on that issue.
GREAT JOB to every rider out there that stood up for protecting your right to ride in the state of Maryland. This is what ABATE does do, and has done for over 35 years for the Maryland motorcycle rider. If you are not a member, you need to be.
Help us help you!
Members Make It Happen.
Ride Safe / Be Free
Neal Ackerson
State Director
ABATE of Maryland, Inc.
Please take a few moments to watch our first-ever
in-house VIDEO production. You’ll undoubtedly notice many similarities
to your favorite films such as Casablanca, Gone with the Wind, Lawrence
of Arabia, and Revenge of the Nerds.
Do you think Bob’s BMW can win an Oscar for best Screenplay?
… a Golden Globe for Best Actor? … a Grammy for best Sound
Track? Umm, probably not. But have a look and let us know what you
think.
Click HERE to see Bob's BMW - The Movie! The shocking truth behind
the success of one of the nation's Top Destination Dealerships!!
See you at Sundance!
Achievements Recognized
—
March 28, 2008
For the second consecutive year Bob’s BMW has received BMW’s Excellence Award for highest overall Customer Satisfaction
in sales and service nationwide. The plaque shown here was presented
to Bob at the annual dealer meeting held in San Diego early in March.
It’s now proudly displayed in our showroom. We’re not
boasting, but…pretty cool, huh?
But we’ve got to tell you about another recognition that stands
even higher: BMW Motorrad USA has also announced that a member of
our sales staff, Karl Wagner, has received the highest individual
Customer Satisfaction score among all 404 BMW sales persons in the
US! This is truly an impressive achievement and, of course, all of
us here at Bob’s are extremely proud of him.
When asked if he has a secret to winning such praise and loyalty from
his customers, Karl says, modestly, that his methods certainly aren’t
a secret, they’re not even revolutionary. “What I do,”
Karl explains, “is simply listen to my customers. I think the
key is that I try not to impose my values on them.”
Karl
knows that a lot of potential buyers walk into the showroom expecting
to have an adversarial relationship with the sales person —
an unfortunate problem that exists in our culture mainly because of
the shenanigans used by automotive hucksters for generations. But
when riders come to Bob’s and meet Karl they soon realize that
they’re being treated with genuine respect. Most are pleasantly
surprised. Some are in outright shock. By keeping an open mind to
their needs and desires, and at the same time tapping into his deep
knowledge of BMW bikes and accessories, Karl is able to help buyers
make the choices that best suit them. The result is a rider who clearly
appreciates the value in the purchase he or she has made. In short:
a very happy customer!
Originally from Harrisburg, Pennsylvania, Karl has been riding motorcycles
for over thirty years. He has owned and ridden all kinds of bikes
representing several brands, though BMW street and sport-touring models
have been his favorites. Having that well-earned voice of experience
is certainly another reason why Karl’s customers feel so comfortable
with him.
Karl also loves going to track days at Summit Point to hone his riding
abilities. Those skills got put to the test when he went riding in
the Alps last year. Karl says, “Riding in the Alps is probably
the most exciting experience a motorcyclist can have, and once is
definitely not enough!” He’s already planning to go back
to the Alps this year too!
Please take a few moments to watch our first-ever
in-house VIDEO production. You’ll undoubtedly notice many similarities
to your favorite films such as Casablanca, Gone with the Wind, Lawrence
of Arabia, and Revenge of the Nerds.
Do you think Bob’s BMW can win an Oscar for best Screenplay?
… a Golden Globe for Best Actor? … a Grammy for best Sound
Track? Umm, probably not. But have a look and let us know what you
think.
Click HERE to see Bob's BMW - The Movie! The shocking truth behind
the success of one of the nation's Top Destination Dealerships!!